Technical program manager

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** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in either the greater Seattle, Washington or Frisco, Texas areas.**


Job Overview
The Sr AI Technical Program Manager is a delivery-focused leader responsible for orchestrating the end-to-end execution of T-Mobile's AI product portfolio across multiple simultaneous product launches, cross-functional PODs, and enterprise partnerships. Will be responsible for network AI product portfolio launches across Consumer and Business segments. This role owns the master program plan, risk management, dependency coordination, and executive reporting for a multi-product AI platform program spanning network infrastructure, cloud services, and consumer/business product delivery. The Sr AI Technical Program Manager operates with an automation-first mindset - identifying and eliminating repetitive tactical work through tooling, dashboards, and agentic workflows so that human effort is focused on relationship-driven problem solving, cross-team alignment, and strategic risk management. This role requires someone who combines deep program management expertise with the technical fluency to navigate AI/ML development cycles, cloud platform architectures, and carrier-grade network integration timelines. Success is measured by on-time delivery against publicly committed milestones, stakeholder confidence in program health, and the team's ability to scale multiple active products.

Job Responsibilities :

• Program Orchestration & Delivery Leadership: Owns the Network AI master program plan across all active products PODs Defines and manages cross-product milestones, dependency maps, and critical path analysis. Runs weekly program steering and bi-weekly executive steering with senior leadership. Coordinates delivery across Network, IT/AI Platform, AI COE, and Business Teams. Ensures every POD has clear scope, timeline, and acceptance criteria. Leads the interface between internal delivery teams and external partners. Work with the GTM team on certification readiness process and launch sequencing across simultaneous products.
• Develops program roadmaps, project plans, and schedules while providing budget oversight to ensure alignment with business objectives.

• Automation-First Operations: Identifies and eliminates tactical program, project scrum management overhead through automation. Builds and maintains automated dashboards for program health, epic status, risk tracking, and budget reporting - replacing manual status collection with real-time data. Implements agentic workflows for dependency tracking, milestone alerts, and stakeholder notifications. Designs repeatable program templates (launch checklists, readiness scorecards, war room protocols) that scale across product launches without linear headcount growth. Establishes automated executive reporting pipelines that pull directly from Jira/Asana/project management tools rather than requiring manual synthesis. The goal is to ensure the program function operates at scale through tooling and process design, not through adding coordinators.
• Facilitates creation and maintenance of program charters, including mission statements and key performance indicators, to guide program execution.

• Risk Management & Cross-POD Dependencies : Leads the program risk register across Capex/Opex portfolio. Identifies, assesses, and drives mitigation for delivery risks spanning technical dependencies (platform capabilities gating product features), vendor dependencies (Vendor SOW deliverables, model provider timelines), regulatory dependencies, and commercial dependencies.
  Handles resource contention across PODs that share engineering and architecture resources. Escalates blocking risks with clear options and recommendations - not just status reports.
• Leads program changes by evaluating risks and impacts, contributing to continuous improvement and best practice development.

• Executive Reporting & Stakeholder Communication: Serves as the single source of truth for program status across all stakeholders. Prepares and delivers executive-ready program reviews that lead with decisions needed, not status recaps. Manages communication cadence across different audiences: weekly tactical syncs with POD leads, bi-weekly steering with senior leadership, monthly business reviews with cross-functional partners. Translates technical delivery status into business impact language for non-technical executives. Coordinates with IT PMO, Network PMO, and enterprise governance processes to ensure program reporting integrates with T-Mobile's broader portfolio management.
• Coordinates program teams to provide statistical and status reporting, addressing interdependencies, risks, and resource constraints.

• Process Design & Continuous Improvemen t: Designs the operating rhythm for a multi-product AI program: sprint cadences, release trains, launch readiness gates, and retrospective cycles. Implements process controls for vendor management (SOW tracking, deliverable acceptance, co-investment reporting) and regulatory compliance. Establishes the war room protocol for launch events and critical escalations. Drives post-launch retrospectives that produce actionable improvements, not just documentation. Builds the program management playbook that enables the team to scale from current products to the full 2027-2028 roadmap.
• Implements process controls to ensure compliance with corporate and regulatory standards, managing contracts and vendor relationships effectively. Delegates program responsibilities and manages resources to resolve conflicts and support technical solution development. Process Design & Continuous Improvement

Education and Work Experience :

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance, Economics, Computer Science, Engineering, or related field (Preferred)
• 4-7 years - Experience in organizational programs, project management or related area.
• 4-7 years - Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch.

Knowledge, Skills and Abilities :

• Program Management (Required)
• Project Management (Required)
• Budget Management (Required)
• Program Analysis (Required)
• Problem Solving (Required)
• Communication (Required)
• Negotiation (Required)
• Attention To Detail (Required)
• Product Lifecycle Management (Required)
• Leadership (Required)
• Vendor Management (Required)
• AI/ML Program Fluency
• Automation & Tooling

Licenses and Certifications :

• Project Management Professional (PMP) (Preferred)
• Program Management Professional (PgMP) (Preferred)
• Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP) (Preferred)

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): No



DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $98,200 - $177,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


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