Systems Administrator I

Systems Administrator I

The Systems Administrator I provides technical and functional expertise to support and maintain the theater's core systems and infrastructure. This position is responsible for managing enterprise networking and firewall environments; maintaining a virtualization platform and hybrid Microsoft tenant; and providing technical leadership and support for end users. This role provides proactive support for hardware, software and system issues, as well as troubleshooting across multiple technology disciplines. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

This position is full-time, exempt and benefits eligible. The typical schedule for this role will be Monday-Friday with after-hours on-call rotation. Flexible hours/days availability required to reflect the dynamic schedule of a theater.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams that are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Primary Duties and Responsibilities

Network & Security Administration

• Design, implement, and maintain enterprise network infrastructure including switches, routers, wireless networks, VPNs, and WAN connectivity.
• Configure, monitor, and troubleshoot firewall platforms and network security appliances.
• Manage VLANs, routing, network segmentation, security policies, documentation and performance monitoring.

VMware Infrastructure & Hardware Management

• Assist in the administration of our VMware environment.
• Assist in Veeam Backup & Replication environment monitoring and administration.
• Assist in server hardware, storage systems, and related infrastructure management and support.

Microsoft Azure & Hybrid Identity Administration

• Support and maintain Microsoft Azure and Microsoft Entra ID environments.
• Administer hybrid identity infrastructure utilizing Microsoft Entra Connect and Active Directory.
• Manage user provisioning, authentication, conditional access policies, and identity security.

Systems Administration

• Manage Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID.
• Develop and maintain technical documentation, procedures, and infrastructure diagrams.

End User Support

• Provide Tier 2 and Tier 3 support for hardware, software, connectivity, and system issues.
• Troubleshoot desktop, laptop, mobile device, printer, and application problems.
• Assist with workstation deployments, software installations, and user onboarding/offboarding processes.

Teamwork

• Work collaboratively with other ITS department members as part of a small, inter-reliant ITS team.
• Participate in training and departmental meetings as assigned.
• Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

Requirements

Essential Knowledge and Qualifications

• Prior experience with progressively greater responsibility in systems, network, or infrastructure administration.
• Prior hands-on experience with enterprise networking technologies: routers, switches, Wi-Fi, VPN.
• Prior hands-on experience managing and troubleshooting enterprise firewall platforms.
• Deep understanding of TCP/IP networking, DNS, DHCP, VLANs, and network security principles.
• VMware administration experience and infrastructure performance monitoring.
• Microsoft Azure and Entra ID administration experience in a hybrid environment.
• Solid understanding of Windows Server administration and Active Directory.
• Prior experience supporting enterprise server hardware and storage systems.
• Experience with the following is highly preferred:
• Microsoft Intune and Windows Autopilot
• Microsoft Defender, Conditional Access, and Zero Trust security principle
• Veeam Backup & Replication
• PowerShell scripting and automation
• Microsoft 365 administration, including Exchange, Office, Teams, and SharePoint
• Strong troubleshooting, analytical, and problem-solving skills.
• Can lift up to 30 lbs. and can sit for extended periods of time.
• Must be willing to work flexible hours/days reflective of the dynamic schedule of a theater. Can participate in an after-hours on-call rotation to provide support for emergency situations.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

About The Guthrie

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility. The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

Land Acknowledgment The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

Applicants must submit a resume and cover letter to be considered for the position.