Bilingual (Spanish) Customer Service Representative

Bilingual (Spanish) Customer Service RepresentativeLocation: Remote (Iowa, Nebraska or Wisconsin) Duration: Full timeJob Description:Excellent written and oral Spanish communication skills, including strong listening skillsExcellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous mannerIntermediate to advanced computer skills with emphasis on Internet knowledgeAptitude for providing superior customer careMust exhibit dependability, adaptability and flexibilityBasic math skillsCreative thinking and reasoning abilityRequired Education:High school or equivalentJob Responsibilities:Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.Support coworkers – provide procedural advice and assistance to other representatives.Help maintain and ensure positive working relationships with support clients.Provide all support functions within the guidelines of the contact center and client policies and procedures.Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.What can Client offer you?Opportunities for professional growth, development, and advancement within the organization100% remote working employment modelComprehensive training on hardware and software applications for qualified applicantsKnowledge and experience relating to basic computer applicationsCompetitive compensation and full benefits package for full-time employeesHealth, Dental, Vision, and Life Insurance Plans, 401K, and PTOIf you are interested, Please share your resume with below basic details:Current Location with Zip Code:Work Authorization Status & Expiry:LinkedIn URL:Regards,Ashish Rastogi Technical Recruiter | Syntricate Technologies Inc.Direct: 781-552-4336Email: View email address on click.appcast.io Syntricate Technologies