CGP: Credit Collections

Century Group is partnering with a client that is seeking an Accounts Receivable Specialist to assist their team. Exact compensation may vary based on skills, experience, and location. Expected starting pay rate of $32.00 to $33.00 per hour.

Job Responsibilities:

• Manage a group of customer accounts and work to collect outstanding balances in a timely manner.
• Communicate with customers regularly to address past due amounts and maintain accurate notes on all account activity.
• Resolve billing concerns by researching issues, coordinating with internal teams, and escalating when needed.
• Support customer service needs related to account adjustments, refunds, reconciliations, and credit reviews.
• Prepare reports, review data for assigned accounts, and participate in process improvement efforts and team meetings.

Requirements:

• At least 3+ years of experience in collections or accounts receivable work.
• Prior experience using SAP or similar systems for billing and account activity.
• Strong communication and customer service skills with the ability to negotiate effectively.
• Proficiency in Microsoft Word, Excel, Windows, and internal company software.
• Ability to work in a high volume setting while meeting deadlines and managing several tasks at once.

Qualifications:

• Strong attention to detail with solid problem solving ability.
• Ability to manage customer interactions with professionalism and urgency.
• Skilled at researching account issues and resolving payment discrepancies.
• Ability to organize work efficiently and maintain accurate records.
• Comfortable handling both phone and email communication with customers and internal teams.

REF #51780
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