Metro- Customer Service Representative (on-site position)

Customer Service Representative

MetroRestyling.com has grown to be one of the most popular vinyl wrap suppliers online. We gained an enviable reputation in the wrap industry in the wholesale and retail distribution of vinyl color change car wraps and installation tools. We supply customers worldwide with high quality and hard to find vinyl wrap products.

As a global leader in car vinyl wrap supply, we're committed to excellent products, customer service, and prices. Work with us to find answers to your questions, help search for the product you need, or learn more about our wide selection of products. We're available for all of your needs and love to help you find the best deal on protective wraps for your work truck, sports car, and everything in between.

MetroRestyling strives for customer satisfaction and offers high-quality & cost-effective products to fulfill your needs. We are committed to providing our customers with the best quality, professionalism, and excellence in service at the lowest price on the internet. Customer satisfaction is never sacrificed at MetroRestyling.com so shop and uses our site with confidence.

About the Role

We are looking for a dedicated and customer-focused Customer Service Representative to join our team at Metro Restyling. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with every interaction.

At Metro Restyling, we are a leading provider of automotive restyling products, dedicated to helping customers customize and enhance their vehicles. We pride ourselves on quality, innovation, and delivering exceptional customer experiences.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Process customer orders accurately and efficiently
• Maintain and meet departmental service level targets
• Deliver a positive, empathetic, and professional customer experience at all times
• Develop and maintain basic product knowledge to better assist customers
• Accurately document customer interactions, transactions, and complaints
• Collaborate with team members to ensure seamless customer support
• Perform additional duties as needed

Qualifications

• Minimum 1 year of experience in a call center or customer service role
• Strong customer service and active listening skills
• Excellent verbal and written communication skills
• Ability to manage time effectively and prioritize tasks
• Basic computer proficiency, including Microsoft Office
• High school diploma or equivalent
• A genuine passion for helping and advocating for customers

Preferred Qualifications

• Bilingual (Spanish/English) is strongly preferred.

Schedule

• MondayFriday: 9:30 AM 6:00 PM
• Saturdays (as needed): 10:00 AM 4:00 PM

Compensation

• $17.00 $19.00 USD per hour
• Location: Michigan