Information Technology Administrative Assistant

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary to direct hire basis. Hybrid Schedule ( Mondays and Friday remote, Tuesday, Wednesday, Thursday in office) 8:30am - 5:00pm and 8:30am - 12:30pm on Friday Key Responsibilities Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns. Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality. Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications. Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams. Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory. Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint. Coordinate department meetings, travel, calendars, training materials, and other administrative functions. Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners. Assist with end-user training and create instructional guides and documentation for IT processes and systems. Qualifications High school diploma required; Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred. 3–5 years of administrative, operations, project coordination, or IT support experience. Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint, Microsoft 365 Admin); experience with platforms such as DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred. Working knowledge of computer hardware, software, networking fundamentals, and emerging technologies, including AI tools. Soft Skills Outstanding customer service with a professional, approachable, and solutions-oriented mindset. Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical users. Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment. Exceptional attention to detail and ability to maintain accuracy while managing confidential information. Strong analytical, critical thinking, and problem-solving abilities. Ability to work independently, exercise sound judgment, and take initiative. Collaborative team player with the ability to build positive working relationships across all levels of the organization. Adaptable and eager to learn new technologies, systems, and processes. Demonstrated professionalism, discretion, and commitment to delivering a high level of service. Ability to effectively coordinate multiple projects, meet deadlines, and manage competing priorities. We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position. #J-18808-Ljbffr Harvard Resource Solutions LLC