Training Instructor I (Branch Operations)

Training Specialist

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects.

Responsibilities

Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

Create reference and support tools that reinforce training

Develop and enhance training content and technique to ensure that learning objectives meet training requirements

Facilitate classroom interactions to ensure optimum engagement levels from participants

Identify and recommend new and novel training approaches and modalities

Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)

Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

Manage preparation of training materials, resources and course content from conception through production stages

Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training

Respond to and resolve training related issues and inquiries

Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved

Train employees on the concepts, products, policies, procedures and equipment used in the position

Conduct research and analysis of requirements and processes

Identify and develop recommendations for business process improvement

Measure, develop, mentor and counsel trainees

Serve as subject matter expert regarding business functions, systems, policies and/or procedures

Set performance standards and expectations

Perform other duties as assigned

Qualifications

Ability to adapt to fluctuating work-flow

Ability to compile, organize and present information clearly and concisely

Exposure to classroom instruction and/or facilitation for individuals or groups

Exposure to working and participating in cross-functional, multi-dimensional teams and projects

Basic skill to successfully influence, lead and/or guide others towards goals

Effective database and presentation software skills

Effective organizational, planning and time management skills

Effective research, analytical, and problem solving skills

Effective skill capturing and translating processes and requirements into easily understood terms

Effective skill collaborating with various external and internal technical and/or functional contacts

Effective skill communicating with all levels within an organization

Effective skill interacting tactfully and effectively in difficult situations

Effective skill speaking and/or presenting in front of groups in a professional setting

Effective verbal and written communication skills

Effective word processing and spreadsheet software skills

Desired Qualifications

Basic skill in assessing organizational training needs and researching topics for course development

Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Familiarity with Navy Federal products, services, programs, policies and procedures

Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives

Familiarity with banking/financial industry standards and practices

Valid Passport and Driver's license

Additional Information

Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid, extensive travel including overseas)

Location: 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328