Digital Operations Supervisor

Job Description

Digital Operations Supervisor — Live Sports Streaming

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On-site, Secaucus, NJ

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12 month Contract, with potential renewal

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Schedule: 3 PM–11 PM

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Monday- Sunday (need to be flexible, each week is subject to change)

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We are seeking an experienced Digital Operations Supervisor to lead live digital operations for a nationally recognized professional sports league.

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This role oversees the real-time delivery and quality of live sports content across web, mobile and connected-device platforms, with a strong focus on live game monitoring, incident management, escalation and operational improvement.

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Responsibilities:

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• Lead nightly live game and streaming operations, including monitoring, manual interventions and issue escalation.
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• Own critical incident response during live events, coordinating troubleshooting, escalation, documentation and resolution across internal teams and vendors.
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• Supervise and schedule Level 1 Digital Operations team members, including game assignments, monitoring responsibilities and product-release support.
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• Analyze platform performance and issues using tools such as New Relic, Grafana, Bitmovin, Amplitude and Postman.
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• Partner with Product, Engineering, Content and Media Technology teams to identify recurring issues, improve processes and coordinate bug triage.
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• Serve as the day-to-day operational lead during evening and weekend coverage.
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Required Experience:

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• 3–5 years of experience in digital operations, streaming, digital product support or live-event operations, ideally supporting consumer-facing platforms.
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• Strong incident-management experience with Jira Service Management, ServiceNow, Azure DevOps or similar tools.
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• Familiarity with APIs/SDKs, CI/CD environments, identity platforms such as Okta/Ping/Akamai, and CDNs such as Akamai or CloudFront.
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• Experience supporting iOS, Android, web browsers and connected-TV/device platforms across production and QA environments.
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• Strong troubleshooting, communication and leadership skills with the ability to remain composed during high-impact live incidents.
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• Bachelor’s degree required.
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