Fulfillment Technician II

Description

Serving as a critical liaison between customers Sales Marketing Lab Color Quality and Operations this role ensures that coil samples meet strict technical specifications quality standards and customer application requirements. The position directly supports new and incremental sales through sample preparation product qualification technical support ECC assistance and timely customer communication.

This role requires on-site presence and reports to the Minneapolis MN location. It is not a remote or hybrid position.

Technical Sample Management & Coil Expertise

• Apply working knowledge of coil products coatings colors manufacturing processes and quality standards to evaluate and qualify sample requests.
• Interact directly with Sales teams and customers to answer product color coating and application-related questions.
• Develop expertise in coil technology to provide technical support and recommendations for customer and internal inquiries.
• Cut prepare label and distribute coil samples according to customer specifications and company standards.
• Perform quality inspections on samples to verify compliance with established color parameters specifications and performance requirements prior to release.
• Generate and communicate technical values and supporting documentation required for customer evaluations and approvals.
• Provide ECC (Electronic Color Communication) support ensuring accuracy and consistency of color data and related customer deliverables.
• Coordinate closely with Lab Color Quality and Operations teams to ensure samples meet all technical and performance specifications.
• Maintain organized traceable sample inventory and library systems.

Process Control Quality & Compliance

• Monitor lab capacity and technical constraints to provide accurate lead times and customer expectations.
• Conduct quality checks and documentation reviews to ensure sample and product information accuracy.
• Maintain product records and add or update product color and sample codes within company platforms and databases.
• Ensure compliance with quality standards procedures and documentation requirements.
• Identify process inefficiencies or technical bottlenecks and recommend improvements.

Training Knowledge Development & Collaboration

• Maintain and expand technical knowledge of SWCC coil products applications coatings color systems and performance attributes.
• Assist in training and mentoring other sample or library associates on technical requirements and processes.
• Support cross-functional communication between Sales Marketing Quality Lab Color Customer Service and Operations teams.
• Assist with preparation of technically accurate sales materials product literature and customer-facing documentation.
• Act as a technical resource for internal stakeholders regarding sample preparation color standards and product capabilities.

This position is eligible for health benefits such as medical dental and vision coverage Flexible Spending Accounts (FSAs) disability coverage security retirement and saving benefits and more. Additional benefits include a generous time away from work package including personal leave paid parental leave medical leave vacation holidays among other benefits.

Minimum Requirements:

• Must have at least two (2) years of customer service or inside/outside sales experience

Preferred Requirements:

• Have experience in color science coatings or manufacturing industries
• Have previous experience working in a team-oriented setting including work experience extracurricular activities military service etc.
• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management (CRM) systems
• Have experience with excel
• Have a basic understanding of color coatings or manufacturing workflows

Required Experience:

IC