Process Improvement Director- Retail Bank Operations

Process Improvement Director

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Director within PNC's Retail Bank Operations- OPEX (Operational Process Excellence) team, you will be based in Pittsburgh, PA, or Cleveland, OH, or Philadelphia, PA, or Dallas/Fort Worth, TX. The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. As a Process Improvement Director, you will:

Be a key leader in our Operational Process Excellence (OPEx) organization, reporting to the OPEx Director. Identify and implement strategies to improve client and employee experiences, minimize risk exposure, and reduce expenses in Retail Bank Operations. Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals. Lead a diverse and highly skilled team tasked with delivering benefits through the implementation of intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices Define success metrics and track performance improvements tied to the portfolio of transformation projects (e.g., cycle/handle times, cost efficiencies, error rates, etc.) Ensure adherence to project lifecycle governance requirements and manage financial accountability for projects led by the team Capabilities Proven executive-level facilitation and influence skills; able to lead ambiguous, high-stakes strategy design discussions with key stakeholders Proven experience developing and executing on business strategies Proven history of team leadership, development, and engagement

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.