Contact Center Representative
Florida Department of Financial Services
Select how often (in days) to receive an alert: GUARDIAN AD LITEM OFFICE, 4TH CIRCUIT- CHILD ADVOCATE MANAGER - 21012965 Date: Jul 24, 2026 The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website . Requisition No:879945 Agency: Justice Administrative Commission Working Title: GUARDIAN AD LITEM OFFICE, 4TH CIRCUIT- CHILD ADVOCATE MANAGER - 21012965 GUARDIAN AD LITEM CHILD ADVOCATE MANAGER Click on the "Career Opportunities" icon. Scroll down to the link, "Submit Your Guardian ad Litem Office Employment Application Here." Complete the "mini" job application and attach your current resume. Select DUVAL COUNTY for the job location OR Email your mini application and resume directly to View email address on click.appcast.io ABOUT THE ORGANIZATION AND THE OPPORTUNITY The Statewide Guardian ad Litem Office is Florida's award-winning, state-funded child advocacy organization that provides independent legal representation to abused, abandoned and neglected children in Florida's dependency court proceedings. The Office upholds the highest standards of integrity, excellence and child centered representation. The Office assigns a multi-disciplinary team which is comprised of a guardian ad litem attorney, a child welfare professional, and hopefully a community volunteer or pro bono attorney, to represent each child the Office is court appointed to. The Child Advocate Manager serves as the child welfare professional on the multi-disciplinary team and is responsible for overseeing a team of guardian ad litem volunteers for which they assign to serve on individual cases. More information about the Statewide Guardian ad Litem Office can be found at . As an employee with the State of Florida, your benefits are a significant part of your compensation with 19 percent of your total compensation coming from the benefits that the State offers. As a full-time employee, your insurance rate will be significantly low due to the contribution of the State of Florida. In fact, single coverage is as low as $50 per month, with family coverage costing only $180 per month. While the rates are higher for half-time employees, health insurance options are still available if you are in a salaried position. BENEFITS OF WORKING FOR THE GUARDIAN AD LITEM OFFICE: State of Florida Retirement package - Pension or Investment plan (3% employee contribution required) State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Flexible spending account Nine paid state holidays each calendar year One paid personal holiday each fiscal year 13 paid sick leave days accrued within the calendar year 13 paid annual leave days accrued within the calendar year with an increase after five years Life insurance of $25,000 is provided by the state at no cost to you for all FTE positions. Employees may purchase additional coverage Public Loan Forgiveness Program State tuition waivers Child Advocate Manager training and professional certification with the Florida Certification Board No State of Florida income tax for residents of Florida ABOUT THE WORK The Child Advocate Manager position encompasses a broad range of consultative, administrative and advocacy activities. The Child Advocate Manager may also supervise a group of Guardian Ad Litem Office Child Advocate volunteers. Some examples of a "typical" working day may include the following: Collaborate with the Guardian ad Litem Office multidisciplinary team, management, Department of Children and Families, contracted service providers, Department of Juvenile Justice, Department of Education, Law Enforcement, etc. Overseeing the work of Guardian ad Litem Office volunteers. Gathering and documenting independent pertinent case information. Providing best interests advocacy recommendations to the Guardian ad Litem Office multidisciplinary team, to the court and to our child welfare partners. Preparing written reports to the court. Provide testimony to the court. Attending internal and external case-related court hearings, depositions, case plan conferences, dependency mediations, staffing's and meetings. Visiting and contacting assigned children, parents, caregivers, schools and service providers. Utilizing the organization's database and reporting systems. Participating in internal and external training, meetings and conferences. ABOUT THE KNOWLEDGE, SKILLS AND ABILITIES The following are desirable knowledge, skills, abilities and traits for prospective Child Advocate Manager position candidates: Self-motivated and achievement oriented. Strong desire to learn and pursue personal development. Ability to take direction and work as part of a team. Ability to effectively interact with and/or influence people of diverse backgrounds. Ability to exercise discretion, respect privacy and maintain confidentiality. Strong organizational/time management skills and ability to meet deadlines. Excellent oral, written and computer literacy skills. Able to maintain a professional and effective demeanor in emotional or traumatic situations. Ability to coach, instruct and motivate volunteers. Knowledge of case management, social support services and concepts of child development. Knowledge of the dynamics of child abuse, domestic violence, substance abuse and mental health. Knowledge of the Florida State Courts System. Knowledge of Florida Statutes relating to child welfare and protection. ABOUT THE EDUCATION AND EXPERIENCE REQUIREMENTS The following are education and experience requirements for prospective Child Advocate Manager position candidates: Must possess a valid Florida Driver's License. Bachelor's degree from an accredited college or university with a major in sociology, social work, psychology, child development, education, juvenile justice, communications, or a related social science is preferred but prior experience will be considered to meet the degree requirement. Experience could include time as Child Protective Investigator, Dependency Case Manager, Juvenile Probation Officer, Law Enforcement, Military, Educators, or other professional experiences working with children and families. Two years of experience in a program focusing on child welfare, social service, counseling, teaching, managing people or supervising volunteers is desired but not required. Experience with critical decision making, planning, organizing, coaching, leading, or supervising will be helpful to a successful candidate. All individuals hired after February 1, 2020, must be able to obtain a Child Advocate Manager Certification offered by the Florida Certification Board within 12 months of hire date. Maintain Child Advocate Manager certification during the duration of employment. Agency pays costs of certification. (Please note: The Executive Director or designee may grant an exception for the required education and experience.) If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at View phone number on click.appcast.io on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr
$15.5 - $19.25 per hour
...to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ****@*****.*** [****@*****.***]. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment...SuggestedHourly payPart timeLocal areaFlexible hoursShift work- ...Functions Serve as the primary internal contact for a set of assigned customers, supporting... ..., CRM, service management, and contact center technologies. Ability to multitask and... ...physical and mental demands described here are representative of those that must be met by employees...SuggestedContract workWork at office
- ...Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking,...SuggestedWork at officeImmediate startWork from homeFlexible hoursShift workDay shift
$20 per hour
...Customer Experience Representative Location: Jacksonville, FL (Onsite) Employment Type: Full-Time Pay $20 Our client, a growing and nationally... ...Qualifications Bachelor's degree Experience with CRM and contact center platforms (e.g., Salesforce, Genesys, or similar systems)...SuggestedFull timeWork at officeFlexible hours- ...financial services. Experience in sales, cross-selling, up-selling or referring products. Experience working in an inbound or outbound contact center (phone, chat and or video). Prior experience of working as a Personal Banker and managing high client volume would be given...SuggestedMonday to FridayShift work
$20 per hour
...Customer Experience Representative Location: Jacksonville, FL (Onsite) Employment Type: Full-Time Pay $20 In... ...Qualifications Bachelor's degree Experience with CRM and contact center platforms (e.g., Salesforce, Genesys, or similar systems)...Full timeFor contractorsWork at officeLocal areaFlexible hours$30 per hour
...Korn Ferry is engaged in a search for multiple Inside Sales Representatives for a Remote contract to hire opportunity. Positivity.... ...strengthened when you join our Insurance client as a part of our Contact Center Sales Organization. Bring your unique talents to their...Contract workWork at officeRemote workWork from home$20.75 per hour
...Member Service Representative HYBRID- Jacksonville, FL Pay Rate: $20.75/hr Shifts Range: Monday -Saturday OR Sunday-Friday -... ...individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's...Contract workTemporary workMonday to FridayFlexible hoursShift workWeekend work- ...Banking Customer Service Representative This position is located onsite in Jacksonville, FL with varying shift availability. As a Banking... ...Service Representative, you will work in an inbound contact center providing exceptional service to our clients or branch office...Work at officeShift work
- ...looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This...Local areaRemote workHome office
- ...English & Spanish) for upcoming work. This remote Customer Service Representative (CSR) position will be in support of a government agency,... .... At least six (6) months of customer service required; call center experience preferred. Must be a U.S. citizen and have lived in...Local areaRemote workHome office
$20.75 per hour
...TEKsystems is currently hiring remote Member Service Representatives to start with a Fortune 100 Financial Institution! Position:... ...within a 24/7 high volume, schedule-driven and structured contact center operation Provide information regarding the company's products...Full timeContract workTemporary workCurrently hiringRemote workMonday to FridayShift work1 day per week$60k
...Exciting Sales Representative Opportunity! Be the driving force behind expanding access to life-changing treatment for veterans and injured workers. Build strong relationships with providers, deliver innovative solutions to patients, and lead revenue growth by navigating...Full timeTemporary workLive in- Job Description Job Description Schedule/Availability Flexible availability required. Shifts may include weekends, holidays, and early mornings/late afternoons to support site turns, events, and peak occupancy. Overtime may be required during high-volume periods or...Seasonal workWork at officeLocal areaImmediate startFlexible hoursShift workRotating shiftAfternoon shiftEarly shift
- ...Client Relationship Specialist Department: Customer Service Center Location: Jacksonville, FL | Onsite At Brightway, our Engagement... ...engagement. Client Experience & Support Serve as a primary point of contact for inbound client requests via phone, email, and digital...Temporary work
$14 per hour
...Customer Service Representative Solera is a global leader in data and software services that... ...Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car... ...What You'll Do # Be first point of contact for customers calling their local...Local areaFlexible hours- ...conclusions, present findings and make thoughtful recommendations. Industry and Work Experience: 1 or more years of customer service or call center experience preferred. 1 or more years of experience in financial services or a related industry preferred. Academic: High school...Work experience placementWork at officeFlexible hours
- ...providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the... ...Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work...For contractorsWork from home
- ...Customer Service Representative Beaver Chevrolet is seeking motivated, organized, and customer-focused... ...Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling...Local areaFlexible hours
$18 per hour
...Call Center Representative Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions...Hourly payTemporary workWork at officeMonday to Friday- ...support services company is seeking a remote Customer Service Representative to assist callers with inquiries related to emergencies. Ideal... ...months of customer service experience, with a preference for call center experience. The role requires empathy and professionalism, and...Remote work
$20 - $21 per hour
...Customer Service Representative Client: Banking Location: Onsite at Pennington NJ / Jacksonville FL / Chandler AZ Duration: 12 months... ...in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar,...Contract workTemporary work$17 per hour
...systems Meet performance goals (with support and coaching along the way) Requirements Qualifications 1+ year of experience in a call center, customer service, billing, or collections Strong communication and problem‑solving skills Ability to build trust and work through...Full timeRemote workWork from homeMonday to Friday- ...incoming calls) Qualifications: THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market. Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive...Remote work
$17 per hour
...confident communicator with a genuine passion for delivering exceptional customer service. Capable of multitasking in a dynamic call center environment while maintaining a high quality of care. Professional, patient, and personable, even during challenging...Hourly payFull timeRemote workFlexible hours$40k - $45k
...Customer Service Representative (Remote) Remote Opportunity | Open to Candidates in Texas, Florida... ..., you will serve as a primary point of contact for customers , ensuring a seamless... ...management, client services, or call center experience ~ Strong communication, relationship...Full timeTemporary workFor contractorsWork at officeRemote workMonday to Friday$31k - $37k
...Agent, Customer Success Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC's Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide...Temporary workWork experience placementLocal area$20 - $21 per hour
...# Search Jobs # Job Description Customer Service Representative Contract: Jacksonville, Florida, US Salary Range: 20.0... ...years of customer service experience (Required) Previous call center experience is highly preferred. Comfortable working with...Hourly payPermanent employmentContract workTemporary workMonday to FridayShift workWeekend work$13.7k
...include additional starting pay if you are bilingual. It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales...Full timeTemporary workPart timeLocal areaFlexible hoursAfternoon shift$20 per hour
Job Opportunity Location: 8171 Baymeadows Way West Jacksonville FL 32256 Must be local to Jacksonville FL 32256 Start date 6/27/2022 – 9/30/202 Will most likely be extended Compliance clearance has to be met Training Day Shift 8:30-5 Monday thru Friday ...For contractorsWork at officeLocal areaRemote workMonday to FridayRotating shiftDay shift
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