Senior Manager, IT Program Management

Role Description

The Senior Manager, IT Project Manager will lead complex IT delivery efforts across the software development lifecycle for the energy efficiency and utility sectors. This role is responsible for:

• Establishing operational objectives
• Directing project teams
• Managing delivery performance
• Ensuring technology solutions support client, contract, and business objectives

This individual will serve as a senior delivery leader, trusted client partner, and subject matter expert in:

• IT project execution
• System implementation
• Governance
• Risk management
• Operational improvement

This role requires the ability to operate with significant independence, influence across functional areas, manage complex client and vendor relationships, and ensure adherence to:

• Scope
• Schedule
• Budget
• Staffing
• Quality
• Performance expectations

Qualifications

• Demonstrated experience establishing project plans, delivery governance, performance metrics, budgets, schedules, staffing plans, and operational work plans.
• Demonstrated consulting experience, including client-facing delivery, stakeholder management, executive communication, and expectation management.
• Experience identifying, managing, and escalating project risks, financial risks, scope changes, dependencies, and delivery barriers.

Requirements

• Lead end-to-end delivery of complex IT projects, programs, and operational workstreams within the energy efficiency and utility sectors.
• Establish operational objectives, work plans, delivery priorities, staffing plans, and performance expectations for project teams.
• Provide leadership to managers, business analysts, technologists, vendors, subcontractors, and cross-functional teams responsible for technology delivery.
• Own project and portfolio execution across scope, schedule, budget, risk, quality, communications, change control, and stakeholder management.
• Serve as a senior escalation point for complex delivery issues, competing priorities, client concerns, vendor challenges, and cross-functional dependencies.
• Develop methods, techniques, metrics, and evaluation criteria to measure project performance, team effectiveness, risk exposure, and delivery outcomes.
• Partner with client stakeholders, ICF leadership, subject matter experts, and delivery teams to define business needs, shape expectations, and drive technology-enabled solutions.
• Influence decision-making across functional areas, client teams, vendors, and internal leadership to achieve program and business objectives.
• Identify project risks, financial risks, operational risks, and delivery barriers. Develop mitigation strategies and response plans.
• Provide strategic direction on IT governance, system documentation, requirements management, testing, implementation planning, release readiness, and post-launch stabilization.
• Lead continuous improvement efforts that strengthen delivery processes, increase operational efficiency, improve quality, and reduce delivery risk.
• Support business growth by identifying opportunities to expand ICF’s capabilities, improve client service, strengthen delivery models, and support proposal or contract-related activities as needed.
• Proactively escalate risks, ensure project budgets are being tracked and monitored.
• Assist in the preparation of proposal content and pricing.
• Assist IT Director in developing accurate projections of revenue forecasts, estimated profitability, and estimated margins.
• Manage a team of analysts with responsibilities over employee development, retention, and onboarding.
• Assist the IT Director in hiring and training new team members.
• Identify opportunities for expanded work with existing clients as well as cross-selling opportunities.
• Mentor, coach, and develop team members, including managers, senior analysts, and individual contributors, to support professional growth and expanded responsibilities.
• Foster an inclusive, collaborative, accountable, and high-performing team culture.
• Present project status, risks, decisions, recommendations, and performance updates to client stakeholders, ICF leadership, vendors, and cross-functional teams.

Benefits

• Flexible workplace arrangements and work-life balance
• Donation matching and volunteer opportunities
• Tuition reimbursement
• Access to professional development resources
• 401k matching
• Employee Stock Purchase Plan
• And many, many more: Ask your recruiter for more details.

Company Description

ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.