Combo Technician

Combination Technician

The Combination Technician is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy. The Combination Technician performs required work in the construction, maintenance, operation, installation, and servicing of telephone and video lines, instruments, and related equipment. The Combination Technician is generally responsible for all aspects of exchange operations, and knowledgeable in test instruments.

Primary Duties & Responsibilities

1. Responds to service orders for installations, troubles, upgrades, removals, or changes to a customer's residential or business telephone or video service and equipment. This also includes all key systems and ISDN, Internet, Wireless, FTTH, and DSL wireless services
2. Maintains residential, and business services, which includes telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems, from customer trouble reports
3. Ensures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisor
4. Installs, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipment
5. Installs grounding protection from unwanted electrical surges.
6. Ensures that all work orders and trouble tickets assigned to him/her are closed out daily in MACC
7. Maintains time sheets, vehicle records, company issued test equipment and property.
8. Uses test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as needed
9. Obtains knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the job
10. Submits sketches and measurements and makes staking sheets when assigned
11. Tests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as needed
12. Responsible for accepting special projects as needed
13. Understanding and strictly adhering to the Company's Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records
14. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs
15. Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions
16. Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise
17. Performing all other duties and responsibilities assigned

Knowledge, Abilities, & Skills for Success

1. Must have knowledge of all aspects of the telephony and video fields of installation and repair
2. Knowledge of basic electrical and electronic circuitry
3. Knowledge of FCC requirements
4. Knowledge of and the ability to comply with CPNI regulations and procedures
5. Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
6. Proficient computer skills and the ability to adapt and learn as programs and processes change.

Qualifications

• High school diploma or equivalent
• Previous work experience (preferred)