Automotive Service Advisor

Job Description

Job Description

About the Company

Tantillo Auto Group is a reputable automotive company based in Suffolk County, New York. We have been serving the community for over 20 years, providing top-quality vehicles and exceptional customer service. As a family-owned business, we value integrity, professionalism, and a strong commitment to customer satisfaction.

Description of the Role

We are currently seeking an experienced and highly motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be responsible for providing excellent customer service, managing customer inquiries and complaints, and recommending appropriate vehicle repair and maintenance services.

Responsibilities

• Interact with customers to understand their vehicle issues and concerns
• Provide accurate and detailed information about available repair and maintenance services
• Assist customers in scheduling appointments and ensure timely completion of services
• Coordinate with technicians to prioritize repairs and communicate repair updates to customers
• Prepare cost estimates and effectively explain service charges to customers
• Upsell additional services and products to meet customer needs and maximize revenue
• Maintain customer satisfaction by resolving any issues or complaints in a professional and timely manner
• Maintain accurate records of customer interactions and service history

Requirements

• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Detail-oriented and organized
• Proficient in using automotive service software
• High school diploma or equivalent

Benefits Available

• Competitive compensation ranging from $70,000 to $100,000 per year
• Healthcare benefits including medical, dental, and vision coverage
• 401(k) retirement plan with employer matching
• Paid time off and holidays
• Ongoing training and development opportunities
• A supportive and inclusive work environment