Office Manager / Service Advisor

Job Description

Job Description

Automotive Office Manager - Service Advisor

Reputable, well-respected, full service, vehicle maintenance and repair shop, in business for over 30 years, and providing the highest level of quality and service to each and every customer, is seeking an experienced office manager-service advisor, to serve as the primary administrative contact for our customers, vendors, and internal teams, while ensuring a smooth daily operation of our shop.

Reporting to the president, in this role, you will be responsible for coordinating repair orders, estimates, technician recommendations, scheduling, vehicle delivery, payment collections, maintaining an efficient workflow and accurate documentation of profitable shop operations, and creating a positive and exceptional experience for our clientele throughout their visit(s).

If you are an experienced office manager with working knowledge of the automotive industry and enjoy working with customers to drive business, and maintain their satisfaction, we want to hear from you. We provide a generous salary, earning potential, and a great working environment.

Essential responsibilities

Greet customers professionally in person and by telephone.

Listen and address any customer concerns, should they arise, and accurately document vehicle symptoms/issues.

Create repair orders, service tickets, and customer estimates using shop management systems.

Communicate technician findings, repair recommendations, pricing, and completion timing to our customers.

Obtain customer authorization before repairs begin and before any additional work is performed.

Coordinate workflow between customers, technicians, vendors, fleet accounts, and management.

Provide timely customer updates regarding repair status, delays, approvals, and vehicle completion.

Contact parts suppliers for pricing, availability, delivery timing, and needed parts information.

Process customer payments and close repair orders in accordance with company procedures.

Maintain customer notes, declined work records, service histories, approval records, and repair documentation.

Essential Qualifications

High school diploma or equivalent

Proficiency, and the ability to read and write English fluently.

Minimum of five (5) years of automotive mechanical experience, service advising experience, or directly related automotive customer service experience preferred.

Ability to communicate effectively with customers, technicians, vendors, fleet contacts, and management.

Competent in accurately documenting customer concerns, vehicle symptoms, technician findings, estimates, and approvals.

Basic computer proficiency, data entry, and the ability to use service software or point-of-sale systems.

Must be able to perform basic calculations involving parts, labor, taxes, approved discounts, invoice totals, and payments.

Comfortable and multi-tasking in a fast-paced automotive repair environment with frequent interruptions and changing priorities.

Preferred Qualifications:

Automotive trade school, technical school, or related service training.

Two (2) to five (5) years of service writing, service advising, fleet coordination, independent repair shop, or dealership experience.

Experience with QuickBooks, point-of-sale systems, labor guides, parts pricing, and repair order software.

Seasoned in coordinating fleet intake, repair status, corrections, outtake, and follow-up communication.

Familiarity with 21-point inspections, maintenance schedules, service histories, and customer-facing repair explanations

We are an equal employment company, with a drug-free workplace. In addition to the competitive wages and incentives, we provide the opportunity to become an integral part of the continued growth of our organization. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you consider yourself qualified for this position, we encourage you to apply.

Benefits: