Service Dispatch Coordinator

Overview:

Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN to join our team! The Service Dispatch Coordinator position is responsible for taking incoming phone calls, responding to emails from customers, making outbound calls for scheduling appointments, and managing the daily schedule for Service Field Technicians.

***The required hours for this position are 7am-4pm with occasional after-hours support***

Responsibilities:

The basic responsibilities of the Service Coordinator include but are not limited to the following:

• Answer inbound calls with enthusiasm.

• Route calls to the appropriate business groups.

• Gather detailed information from customers regarding service needs.

• Make outbound phone calls to schedule and confirm Service Calls and Preventive Maintenance.

• Reply to and send emails in a timely fashion.

• Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business. Promote Egan's services.

• Manage open service calls for a team of technicians to ensure that work is completed in a timely manner.

• Maintain technician schedules using current scheduling software.

• Utilize software platforms to track and record the progress of service calls for the team.

• Review call summary reports and distribute based on follow up needed

• Work closely with Technicians, Account Managers, Inside Sales and Labor Managers on day-to-day bases.

• Maintain relationships with subcontractors and internal business groups.

• Back up other team members when they are out of the office.

• Verify customer information within our ERP system for accuracy.

• Ability to take the On-Call Phone on a rotating schedule.

• Assist in the completion of special projects and other duties as requested.

• Maintain professionalism, positive working relations, and open communications with Egan employees and customers.

• The required hours for this position are 7am-4pm with occasional after-hours support.

• Other duties as assigned.

Position Requirements:

• High school diploma or equivalent required

• Desire to learn and continually improve.

• Some industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.

• Excellent interpersonal communication and organizational skills. Ability to communicate with all levels of employees and customers.

• Excellent organizational skills.

• Ability to work independently with minimal supervision.

• Proficient typing and computer skills.

• Team player mindset - willing to assist others as needed.

Qualifications:

• Desire to learn and continually improve.

• Some construction industry experience is preferred, but not required, such as limited energy, electrical, HVAC or plumbing.

• Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.

• Strong organizational skills.

• Ability to work in a fast-paced environment.

• Ability to adapt quickly/be flexible in an ever changing environment.

• Ability to proactively problem solve.

• Ability to work independently with minimal supervision.

• Proficient typing and computer skills.

• Team player mindset - willing to assist others as needed.

Working Conditions:

• Performance of duties will be in the office 100% of the time.

• Able to stand or sit for extended periods of time.

Benefits, Perks and Pay Beyond the Industry Standard

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
• Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• Time-Off Programs: to help you recharge you'll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
• Community Involvement: our "Beyond the Jobsite" program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan's investment in benefits for you.

Pay Range: $26.00 -$29.00 (subject to such factors as experience, education, and/or skill set) plus potential annual discretionary bonus.

Strong Culture Built on Values and Keeping Promises

At Egan, you'll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You'll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You'll love being part of success shaped by the strength of our team, which is enhanced by:

• Solid history as a legacy leader in specialty contracting and system integration for over 80 years
• Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
• Engaging leadership who prioritizes your safety, your development, and your impact
• A proven track record of employee retention and loyalty

From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we're proud to be recognized as one of America's Safest Companies for recurring years.

Application Instructions and Employment Practices

Egan Company will not discriminate against or harass any employee or application for employment because of race, color, creed, religion, national origin, sex (including pregnancy, gender identity, sexual orientation), disability, age, genetic information (including family medical history), veteran status, marital status, familial status, local human rights commission activity, or status with regard to public assistance.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email View email address on click.appcast.io.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.

No agency emails, calls, or solicitations will be accepted without a valid agreement.