Certified Medical Assistant or Medical Assistant Resident, SHMA Primary Care Pod- PRN, Various Shifts

Certified Medical Assistant

The Certified Medical Assistant (CMA) assists in providing quality care for the patient population seen in the physician office. Performs all essential and secondary functions.

Essential Functions

• Records patient vitals and chief complaints.
• Responsible for accurate charting of each patient chart.
• Completes Electronic Health Record (HER) duties to include chart completion, buckets, and reporting.
• Triages patients and assist provider with patient care.
• Obtains, labels and documents specimens.
• Performs EKGs, urine drug screens, SVN, and cerumen removal.
• Administers vaccines, injections, and medications according to physician order and direction.
• Performs venipuncture and point of care quality testing.
• Sets up and maintains sterile field.
• Assists providers with procedures.
• Relays instructions to patients based on provider specifications.
• Maintains infection control and standard precautions.
• Conducts and documents quality control measures.
• Creates new patient charts.
• Documents in real time, under the direction of the provider, in patient's charts (scribe).
• Provides phone coverage, reviews messages and returns calls when needed.
• Cleans rooms, work stations, and equipment as directed in policy and procedures.
• Orders, stocks and maintains medical supplies.
• Educates and trains patients to include training on home monitors or equipment.
• Submits requests for authorizations, referrals, and Rx refills as directed by the provider.
• Communicates with patients related to (but not limited to) follow up testing and procedure results, and instructions.
• Refills medications per provider guidelines.
• Arranges for hospital/Skilled Nursing Facility/ surgical admissions, procedures.
• Obtains insurance authorizations for procedures and medications.
• Prepares patient communication (letters, phones notes, etc.).
• Reconciles medications and alerts to possible interactions.
• Conducts the following tests: EKG, POCT (INR, HcG, H&H, Rapid Strep, Rapid Flu, etc.).
• Manage COASIIS accounts.
• Cross trains to other departments.
• Independently performs testing on patients (SIBO, etc.) PROVIDER MUST BE ON SITE.

Other Duties

• Covers the front office duties; schedules appointments; orders supplies.
• Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.

Abilities

• Must be able to read, write, understand, and speak English.
• Operational knowledge of all equipment in most physician practice offices, including computer, printer, scanner, fax, copy machine, phone systems, credit card terminal, EKG machine, point of care equipment, spirometry, autoclave, centrifuge, venipuncture equipment, and EHR programs specific to physician practices.
• Strong service orientation with excellent customer service skills.
• Advanced computer skills for effective task management.
• Proficient telephone etiquette for professional communication.
• Organizational skills to handle tasks and resources efficiently.
• Ability to multitask in a fast-paced environment.
• Professional interpersonal skills for effective communication.
• Time management skills to prioritize and meet deadlines.
• Ability to prioritize work effectively.
• Understanding of medication classifications.
• Understanding of lab results and when to report STAT/urgent results to provider.

Supervisory Responsibilities

None.

Work Environment

At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.

To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:

• Always SHINE show respect and be kind.
• Always work together we are on the same team.
• Always serve others no job is beneath you.
• Always maintain high standards of quality and safety best practice every time.
• Always communicate clearly be compassionate.
• Always practice integrity maintain confidentiality.
• Always be accountable take responsibility.
• Always empower create an environment of success.
• Always excel don't settle for mediocrity.
• Always promote wellness make choices for a healthy lifestyle.

Physical Demands

Exerts up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. The worker is exposed to contact with chemicals and infectious fluids, heavy lifting, constant standing, extensive close work, and extensive computer work.

Required Education and Experience

• National Centers for Competency Testing (NCCT) certification or Registered Medical Assistant or higher.
• BLS CPR AED certification within 30 days of hire.
• Experience scheduling appointments, taking and documenting vitals.
• Phlebotomy certification.
• Preferred Education for Occupational Health ONLY:
• Department of Transportation (DOT) urine drug collector certification.
• DOT Breath Alcohol Technician certification.
• National Institute for Occupational Safety and Health (NIOSH) Spirometry Pulmonary Function Test certification.
• Certified Occupational Hearing Conservationist (CAOHC).
• OSHA Exposure Category:
• Involves exposure to blood, body fluids, or tissues.
• This is a safety sensitive position.