Sr Manager, Operations Technology

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Senior Manager, Operations Technology leads business-facing technology strategy and delivery for USRD. The role connects development business processes with enterprise technology partners, oversees a portfolio of operational applications and data integrations, and guides a team responsible for practical, scalable solutions that improve how USRD plans, executes, controls, and reports its work. This leader combines people leadership, product and project management, technical fluency, governance, and strong cross-functional partnership.

Principal Accountabilities

People Leadership & Team Development

• Lead, coach, and develop technology professionals with clear priorities, accountability, and growth opportunities.

• Build a culture of partnership, continuous improvement, knowledge sharing, documentation, and responsible technology adoption.

• Balance team capacity across support, enhancements, strategic initiatives, and innovation.

• Communicate priorities, delivery risks, decisions, and progress to USRD leaders and key partners.

Technology Strategy, Portfolio & Delivery

• Own the USRD technology portfolio across applications, workflows, reporting, document management, and data integrations.

• Translate business needs into requirements, solution options, roadmaps, implementation plans, and measurable outcomes.

• Lead cross-functional projects from intake and prioritization through design, testing, deployment, adoption, support, and lifecycle management.

• Partner with enterprise technology teams to align solutions with architecture, security, data, integration, and support standards.

• Establish portfolio governance for intake, prioritization, releases, risks, documentation, modernization, and retirement decisions.

• Simplify processes, reduce manual work, strengthen controls, and improve visibility through automation and reusable solutions.

Applications, Data & Innovation

• Lead USRD applications supporting real estate, design, construction, portfolio and asset management, reinvestment, finance, legal, and planning.

• Guide the development and support of Smartsheet, U.S. Portal, SharePoint, document management, Power BI, and Alteryx solutions.

• Oversee secure, reliable integrations and data movement between McDonald’s and external platforms, including API-based solutions.

• Sponsor responsible AI and automation experiments, including Copilot Studio and agent-based solutions, to improve workflows and decisions.

• Promote sound practices for SQL, Python, web technologies, version control, testing, release management, and technical documentation.

• Ensure solutions address security, access, data quality, auditability, resilience, and user support.

Business Partnership, Vendors & Adoption

• Serve as a trusted technology partner to USRD leaders, offering clear recommendations and constructive challenge when needs or ownership are unclear.

• Coordinate with Technology, Finance, Legal, Franchising, Operations, field teams, shared services, and other partners.

• Manage vendor scope, performance, issue resolution, renewals, and alignment with McDonald’s requirements.

• Lead testing, training, communications, change readiness, and post-launch support to drive adoption and sustained value.

• Create concise executive updates linking technology delivery to business outcomes, risks, costs, and priorities.

Key Relationships

USRD senior leaders and process owners; U.S. Technology and enterprise platform teams; U.S. Finance; Legal; Franchising; Operations; field-office teams; shared-services organizations; internal control and audit partners; and external technology vendors and suppliers.

Qualifications

Leadership & Business Capabilities

• Demonstrated experience leading technology teams, developing talent, and delivering through influence in a highly cross-functional environment.

• Strong product, portfolio, project, and change-management capabilities, with experience moving work from ambiguous business need to implemented and supported solution.

• Ability to understand complex business processes, clarify decision rights and requirements, and communicate effectively with both technical and nontechnical stakeholders.

• Experience managing vendors, operational risk, user support, and competing priorities across a mixed portfolio of strategic delivery and business-critical operations.

• Strong executive communication, problem-solving, facilitation, and decision-support skills.

Technical Skills

• Working knowledge of modern application delivery, data integration, APIs, relational data, security and access concepts, testing, deployment, and lifecycle support.

• Experience with business workflow and analytics platforms such as Smartsheet, Microsoft Power Platform, Power BI, Alteryx, SharePoint, and Microsoft 365.

• Familiarity with custom web application development and technical ecosystems that may include SQL, Python, TypeScript, .NET, Angular, or comparable technologies.

• Familiarity with cloud and AI-enabled tools, including Microsoft Copilot Studio and agent-based solutions, and the governance considerations associated with their use.

• Advanced Microsoft Office skills, especially Excel and PowerPoint.

Background

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Analytics, Finance, or a related field; advanced degree preferred.

• Typically 7+ years of progressively responsible experience in technology delivery, business applications, product or portfolio management, data and analytics, or related work.

• Experience leading people and complex cross-functional initiatives is required.

• Experience in restaurant development, real estate, construction, finance, or another asset-intensive business environment is preferred.

Compensation

Bonus Eligible: yes

Long - Term Incentive: yes

Benefits Eligible: yes

Salary Range

The expected salary range for this role is $130,434.00 - $163,042.00 per year


The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance; a 401(k) plan; adoption assistance program; educational assistance program; flexible ways of working; and time off policies (including sick leave, parental leave, and vacation/PTO). McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on aiapply.co . Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment