Automotive Service Manager

Automotive Service Manager

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel.

This is a full-time, individual contributor position with a base salary plus commission, offering a competitive compensation package of $80,000 to $120,000 per year, paid twice a month.

Compensation & Benefits:

• Base salary plus commission, with potential for additional bonuses based on performance.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.

Responsibilities:

• Manage and oversee all aspects of the service department, including customer service, parts, inventory, and personnel.
• Collaborate with other departments to ensure the smooth operation of the dealership.
• Develop and implement strategies to increase service department profitability and efficiency.
• Monitor and analyze service department performance data to identify areas for improvement.
• Hire, train, and manage a team of service advisors, technicians, and support staff.
• Ensure the highest level of customer satisfaction by maintaining quality service standards.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain accurate records and documentation of all service department activities.
• Keep up to date with industry trends and developments, and implement best practices.

Requirements:

• High school diploma or equivalent, with a degree in Automotive Technology or a related field preferred.
• At least 3-5 years of experience in automotive service management.
• Proven track record of success in increasing service department profitability and efficiency.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent communication and customer service skills.
• Sound knowledge of automotive systems and repairs.
• Proficiency in computer systems and software related to automotive service.
• Valid driver's license and a clean driving record.

EEOC Statement: At Mills Auto Group, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and welcoming environment for all employees.