EVCS TechnicianRochester, NY (Remote)

EVCS Technician

InCharge Energy is seeking a detail-oriented Electric Vehicle Charging Station (EVCS) Technician to enhance our service operations and contribute to our ongoing growth. Service is at the core of our company, supported by cutting-edge software, expert project management, and seamless equipment integration. These elements reinforce our service division, positioning it as a key driver in the company's growth strategy. The EVCS Technician will work within the service operations division, reporting directly to the Field Service Manager. This role presents an exciting opportunity to work with state-of-the-art equipment and deliver exceptional service, playing a vital role in our mission to support the transition to electric vehicles.

What You'll Do

• Diagnose and repair electrical charging infrastructure with precision using advanced tools and techniques, from computer diagnostics to basic electrical repairs
• Maintain meticulous records for all repairs and installations and coordinate seamlessly with third parties/vendors to ensure flawless project execution
• Ensure all services and projects are completed on time, within scope, and budget, with a keen focus on resource allocation and client satisfaction
• Proactively offer clients additional services, including service agreements, preventative maintenance plans, InControl monitoring software, and other revenue-generating items. Create warm leads for the sales team to explore opportunities for selling additional EV chargers and ask for referrals to expand our customer base
• Provide and maintain your own basic hand tools required for performing work on EV chargers
• Adhere to all safety protocols and procedures to ensure a safe working environment. Maintain a high standard of safety practices while working with high voltage and in various environmental conditions
• Track charging infrastructure performance, provide detailed progress reports, and escalate issues to management as needed
• Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors
• Stay ahead in your field with ongoing training and professional development opportunities

Your Experience and Capabilities

• 2+ years of hands-on experience in electrical, EV, or a related client-facing role
• Associate's degree or certification in a relevant technical field
• Strong knowledge of electric vehicle charging systems, electric vehicle technology, and electrical systems
• Proven ability to troubleshoot electrical and mechanical issues effectively
• Self-starter with a proactive attitude and adaptability to start-up environments
• Excellent communication skills and attention to detail
• Valid driver's license, with a clean driving record and ability to travel 50%-75%

Physical and Environmental Demands

• Include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage
• Must be comfortable independently operating a vehicle for extended periods. Personal passengers, including family or friends, are not permitted in the work vehicle and candidates must be comfortable adhering to this policy
• Must be comfortable flying domestically for work-related travel

Job Requirements

• Must provide and maintain your own set of hand tools necessary to perform the duties of the role

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

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