Customer Service Representative

Customer Service Representative Contract Length: 3 Months Temp-to-Perm Opportunity Location: Huntersville, NC Work Setup: On-site Pay Rate: $18/hour W2 no benefits Join a customer-focused team where you'll support accurate order processing and deliver excellent service across multiple communication channels. The Customer Service Representative will receive approximately two weeks of on-the-job training (OJT), initially spending about 80% of the day entering orders into an ERP system before expanding into email, phone, and live chat support. Customer Service Representative Responsibilities Accurately enter and process customer orders in the ERP system with minimal to zero errors. Answer customer calls and provide professional assistance with a variety of inquiries. Respond to customers through email and live chat. Work toward one-touch resolutions by resolving customer needs in the fewest interactions possible. Run reports and proactively process customer orders that are on hold. Develop product knowledge to confidently answer product-related questions. Resolve customer complaints while following company policies and procedures. Maintain a professional, positive, and customer-focused attitude. Customer Service Representative Qualifications Critical Qualifications: 2+ years of meaningful work experience preferred, ideally in customer service, retail, or another customer-facing role. Strong written and verbal communication skills. Excellent organization, attention to detail, and time-management skills. Ability to multitask and adapt in a fast-paced call center/customer service environment. Ability to identify business-critical issues and adjust priorities as needs change. Customer Service Representative Preferred Skills 1+ year of Microsoft Office 365 experience, particularly Teams and Outlook. 612 months of data entry experience or the ability to quickly learn data-entry processes. Strong work ethic, critical-thinking skills, curiosity, and willingness to ask questions and take on additional responsibilities. This Customer Service Representative role is a 3-month, on-site W2 contract paying $18/hour with no benefits, with the potential to convert to a permanent position for the right fit. We look forward to reviewing your application!