Manager, Business Systems

Company Overview Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real‑world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early‑stage cancer, and treatment selection for patients with advanced cancer. Position Summary The Manager, Business Systems is a hands‑on leadership role responsible for managing and optimizing Oracle ERP Cloud applications across Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C), ARCS, RMCS, Billing, and Revenue Management processes. This role combines functional and technical expertise with strong leadership skills to support daily ERP operations, system enhancements, projects, integrations, and strategic initiatives. Key Responsibilities Lead analysis, design, implementation, and support of the Oracle Fusion Financial Cloud production environment for the Record to Report, Order to Cash, and Procure to Pay track (GL, AR, AP, FA, CM, SLA, PO, OM, Fusion Tax). Define team structure, roles, and responsibilities to ensure effective coverage across ERP functional areas (R2R, P2P, O2C). Manage resource planning, capacity, and workload distribution to meet business priorities and SLAs. Coordinate with end‑users and other stakeholders to ensure timely and accurate performance of the production environment supporting Finance and Operations, and support Month‑End, Quarter‑End, and Year‑End Close. Take ownership of setting up and configuring the Oracle Fusion Cloud application, and participate in testing during system upgrades, projects, and enhancements. Lead and manage a team of ERP analysts and support resources, including offshore teams, ensuring high‑quality delivery and continuous development. Own prioritization and governance of ERP enhancements, balancing business needs, risk, and system performance. Act as the primary point of contact for Finance and Operations leadership for all ERP‑related initiatives, escalations, and strategic discussions. Work closely with the integration team to design, troubleshoot, and resolve data‑related issues in daily operations; suggest and maintain monitoring reports. Create, analyze, and execute complex reports, queries, and data using BI Publisher/OTBI to support the various reporting requirements of Finance and Operations. Manage backlog of user requests, with regular status reporting of prioritization of new items, WIP, and completed items. Stay current with vendor upgrades, new functionality, and feature releases, and assess adoption strategies. Lead organizational change management efforts related to ERP enhancements, including communication, training, and user adoption strategies. Understand Guardant Health’s business models and work closely with end‑users to identify, recommend, and implement business process improvements. Perform as a core team member and/or participate in ERP project initiatives; document systems procedures to facilitate cross‑training. Qualifications Bachelor’s degree with 12+ years of experience with a concentration in Computer Science, Information Technology, information systems, or a related field (required). Hands‑on functional and technical knowledge with 10+ years of experience with Oracle Cloud Fusion and/or Oracle EBS R11/R12 in O2C and P2P track. 8+ years of experience implementing/supporting medium/large‑scale Oracle ERP Cloud Financial and procurement modules. 8+ years of experience coordinating and supporting IT business processes and providing production support. Proven experience managing ERP support and delivery teams, including offshore resources. Strong experience managing production support, escalations, and cross‑functional issue resolution. Ability to prioritize competing initiatives based on business value and risk. Strong partnership with Finance stakeholders, including support for close cycles and financial reporting. Experience in defining and managing SLAs and KPIs for ERP support. Track record of improving system performance, support metrics, or closing timelines. Experience with ticketing systems (e.g., Jira, ServiceNow). Strong working knowledge of SQL, OTBI & BI Publisher reports; hands‑on knowledge of FRS and SmartView advantageous. Design, implement, and support complex business processes in an Oracle environment. Experience supporting integrations using MuleSoft or similar middleware platforms preferred. Experience with application change management cycle, including requirements gathering, developing test plans, and delivering training. Ensure creation, maintenance, and accuracy of all relevant system documentation, including architecture diagrams, technical designs, workflows, and training materials. Ability to communicate effectively with colleagues in technical and functional roles. Regulatory compliance must include SOX & HIPAA, with an understanding of control frameworks such as COBIT. Working with outsourced support vendors, including offshore within Asia time zones. Prior experience within the healthcare sector is a plus. Proven ability to create, socialize, and implement plans for project activities such as data migration and UAT. Ability to articulate and clearly communicate complex problems and solutions in a simple, logical, and impactful manner. Proven ability to be flexible and work hard, both independently and in a team environment, in a high‑pressure on‑call environment with changing priorities. Hybrid Work Model All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. The company provides remote work days for individual-focused time. The hybrid model supports flexibility for better work‑life balance while keeping teams connected to advance science for patients. Compensation Primary Location: Palo Alto, CA – Base Pay Range: $150,800 - $207,350. Other U.S. Locations – Base Pay Range: $128,180 - $176,248. Colorado – Base Pay Range: $135,720 - $186,615. Employment Policies Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. All your information will be kept confidential according to EEO guidelines. Background screening, including criminal history, is required for this role. Guardant Health will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law. Privacy Notice for Job Applicants details how application information is used. Please review that notice for more information. #J-18808-Ljbffr