Client Service Representative

Position Title:
Client Service Representative

Location:
Framingham, MA - Onsite

Compensation:
$60K-$65K Base + Bonus

Travel:
None (onsite role)

Industry:
Insurance / Surety Bonds

Why This Role Stands Out

• Join a highly specialized, relationship-driven surety bond agency
• Collaborative team environment supporting producers and clients
• Opportunity to build expertise in a niche, high-value segment of insurance
• Stable, client-facing role with strong growth potential
• Profit sharing and bonus opportunities

About the Company

Our client is an independent, bond-only insurance agency focused on helping commercial, industrial, and government contractors maximize their surety capacity. Built on a foundation of service, integrity, and professionalism, they foster a "business family" culture and are committed to delivering exceptional support to clients, employees, and underwriting partners.

Key Responsibilities

Client Service & Relationship Management

• Serve as the primary point of contact for bond requests and client inquiries
• Build and maintain strong relationships with clients and surety partners
• Address client needs and concerns promptly and effectively

Bond Processing & Administration

• Review bond requests for completeness and accuracy; follow up on missing information
• Maintain accurate client records and track bid, final, and miscellaneous bonds
• Manage bond renewals and ensure timely processing

Collaboration & Internal Support

• Work closely with producers to resolve questions and support sales efforts
• Communicate with project owners/obligees regarding contracts and project details
• Support billing processes, including accounts payable/receivable

Reporting & Documentation

• Ensure surety partners are regularly updated with relevant information
• Maintain detailed documentation and ensure compliance with requirements
• Understand bond forms and contract language, including complex/onerous terms

Qualifications

• High school diploma or equivalent (college preferred)
• 5+ years of related experience in client service, insurance, or similar role
• Strong communication skills (written and verbal)
• High attention to detail and strong proofreading ability
• Ability to work effectively under pressure
• Strong math and organizational skills
• Experience with CRM systems

Preferred Qualifications

• Experience in surety bonds or insurance industry
• Familiarity with contract language and bonding processes
• Experience supporting sales or producer teams

Compensation & Benefits

Base Salary: $60,000-$65,000
On-Target Earnings (OTE) / Bonus Structure: Bonus + profit sharing
Benefits: Health Insurance (Dental & Vision optional), 401(k) with 3% match
Additional Perks: Stable work environment, team-oriented culture, and opportunity to grow within a specialized industry

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at View phone number on click.appcast.io.