Account Follow-Up Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Follow-Up Representative I based in United States. This role supports the timely resolution of outstanding insurance balances for hospital patient accounts in a fully remote U. S. environment. You’ll research unpaid claims, communicate with insurance providers, and determine the appropriate next steps to move accounts toward resolution. The position combines healthcare administration, insurance follow-up, data accuracy, and customer service. You’ll manage a high-volume workload while documenting findings, updating account records, and following established payer and client guidelines. Success in the role requires strong organization, attention to detail, numerical accuracy, and the ability to learn multiple systems and workflows. It is a great opportunity for someone with healthcare or customer service experience who wants to build expertise in revenue cycle and healthcare operations. Accountabilities: - Conduct timely follow-up on outstanding hospital patient accounts awaiting insurance payment, including verifying claim status, rebilling insurance, correcting financial classifications, and documenting resolution steps. - Manage an average workload of 30–40 patient accounts per workday for assigned payers. - Process assigned payer denials and zero-dollar payment reports within 48 hours of receipt. - Communicate professionally with insurance companies to resolve outstanding balances and determine the appropriate actions required for payment. - Research accounts with outstanding insurance balances and route them through the appropriate workflows. - Document research findings, actions taken, and recommended next steps accurately and consistently. - Review accounts and recommend adjustments in accordance with payer and client guidelines. - Participate in projects and assignments supporting contractual service commitments and operational priorities. - Collaborate with other teams and departments to resolve workflow issues, project concerns, and account-related challenges.

- Prioritize responsibilities and manage time effectively to meet productivity, quality, and completion requirements. - Complete required role-based training and learning courses within designated deadlines. - Support quality management processes and applicable regulatory requirements, including maintaining appropriate procedures and documentation. - Accurately record and submit working time according to departmental deadlines. - Maintain working knowledge of insurance payers, collection regulations, and relevant healthcare industry practices through training and self-study. - Respond promptly and professionally to emails, calls, voicemails, Microsoft Teams messages, and correspondence from patients, agencies, and healthcare facilities. - Handle protected health information in accordance with HIPAA privacy and security requirements. Requirements - High school diploma or equivalent required. - 1+ year of experience in a related customer service and medical field. - 1–3 years of hands-on experience with standard office software and computer applications. - Proficiency with Microsoft Office, particularly Word, Excel, and Outlook. - Experience using database systems for accurate data entry and information retrieval. - Ability to manage inbound and outbound calls professionally using multi-line telephone systems or VoIP software. - Strong numerical and arithmetic skills with a high level of accuracy. - Excellent verbal and written communication skills and the ability to interact professionally with different audiences. - Strong attention to detail, organization, time management, and multitasking abilities. - Proactive problem-solving skills with the ability to research issues and identify practical solutions. - Adaptability and resilience when managing high-volume or time-sensitive work.