Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Sales Lead

PetSuites Pet Resort & Spa

Customer Service Sales Lead

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?

We're hiring a Customer Service Sales Lead to own the client journeyfrom first inquiry to loyal client!

This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. This is a hybrid role as part of the host team with dedicated hours each day to execute the sales lead role. As the Sales Lead for your resort, you will champion both sales and customer service as you drive both new client acquisition and client loyalty.

What We're Looking For:

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.

Qualifications:

  • Passion for client care and personalized sales
  • Experience in outbound communication and sales conversion
  • Confident communicator via phone, SMS, and email
  • Excellent time and task management.
  • Highly organized, detailed and efficient team with all internal and external communication
  • Sales driven mindset. Goal-oriented with a strong sense of accountability
  • Ability to work independently and with a team
  • Basic computer skills with the ability to learn software easily.
  • Passion for pets and comfort around dogs and cats
  • Driven to elevate the client experience through excellent customer service
  • Punctual and reliable with flexible availability (weekends/holidays)
  • Tech-savvy enough to learn new software and systems
  • Experience in hospitality, pet care, or retail is a plus

Responsibilities:

  • Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.
  • Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents.
  • Demonstrate a high level of knowledge of the services offered and resort practices.
  • Ability to suggest the best services to meet clients' needs
  • Confidently make custom recommendations using suggestive selling that drive sales revenue.
  • Proactively follow up with leads, demonstrating your skills as a sales professional
  • Log detailed, personalized notes to support high-touch outreach
  • Own, drive, track and manage leads through the sales funnel
  • Drive conversions from trial offers to loyal clients
  • Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.
  • Support overall revenue generation communication and outreach in partnership with management
  • Celebrate wins and track progress toward sales goals
  • Answer phones, SMS, and email inquiries with professionalism and warmth
  • Manage check-ins, check-outs, and reservations accurately
  • Maintain client profiles and ensure accurate documentation
  • Conduct tours and answer new client questions
  • Support membership sign-ups, package sales, and rebooking
  • Maintain a high standard of cleanliness in the reception area to support a safe and healthy environment for clients and team

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Work schedule:

  • Monday to Friday
  • Weekend availability
  • Holidays

Supplemental pay:

  • Bonus pay
  • Tips

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
PetSuites
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Sales Lead in Norcross, GA vacancy
  • $14 per hour

     ...Customer Service Lead If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! As the Part Time Customer Service Lead, under the guidance... 
    Suggested
    Hourly pay
    Part time
    Flexible hours
    Night shift
    Early shift

    Burlington Stores

    Duluth, GA
    3 days ago
  •  ...deep coalitions with other credit unions and affiliates. Resource Distribution: Coordinate the logistics of getting supplies, services, or food directly to Foundation Partners at the conclusion of campaigns. CRM Maintenance: Perform frequent updates and procure... 
    Suggested
    Work at office
    Local area
    Remote work

    Associated Credit Union

    Peachtree Corners, GA
    3 days ago
  • $55k - $70k

     ...providing HIV prevention, care and treatment services. The PIHC model of care assures that...  ...Medical Contact Center Manager will build and lead our patient access and communication hub....  ...and ensure team is providing excellent customer service. Demonstrate the ability to... 
    Suggested
    Full time
    Work at office
    Flexible hours

    Positive Impact Health Centers

    Chamblee, GA
    4 days ago
  • EssilorLuxottica seeks a Customer Advocate in Norcross, GA to drive exceptional customer...  ...management, and turnaround time management while leading a small team. The role emphasizes action...  ...to reduce churn and elevate service standards. Reporting to the GM and strategy... 
    Suggested

    EssilorLuxottica

    Norcross, GA
    1 day ago
  •  ...Sales Lead Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more... 
    Suggested
    Part time
    Flexible hours
    Night shift

    KnitWell Group

    Peachtree Corners, GA
    18 hours ago
  • Telaid is seeking a Service Specialist in Georgia to support SLA targets and improve service operations for assigned accounts. You will...  ...details, update systems, and provide proactive updates to customers. This entry-level role emphasizes learning established processes... 

    Telaid

    Norcross, GA
    1 day ago
  • EssilorLuxottica is seeking a Customer Advocate who will oversee data analysis, reporting,...  ...exceptional customer experiences. You will lead a small team and coordinate with cross-...  ...plans, and coach staff to deliver end-to-end service excellence in a fast-paced lab... 

    Luxottica

    Norcross, GA
    1 day ago
  •  ...Insulation Distributors Inc. in Norcross, GA is seeking a Branch Sales Manager to drive branch growth and profitability while building...  ...with IDI's Core Values. The role emphasizes sales expansion, customer retention, and leadership across Sales, DC management, Drivers,... 

    IDI: Insulation Distributors Inc.

    Norcross, GA
    1 day ago
  • Smiths Group is seeking an Internal Sales Manager in Norcross, Georgia to lead and develop the Internal Sales function, focusing on customer-focused support that drives growth. The successful...  ...will have a background in customer service and leadership, with responsibilities... 

    Smiths Group

    Norcross, GA
    1 day ago
  •  ...Norcross, Georgia is seeking a Commercial Parts Pro to enhance customer retention and team management. This full-time position requires...  ...role offers a dynamic work environment along with eligibility for sales commission based on performance. #J-18808-Ljbffr Advance Auto... 
    Full time

    Advance Auto Parts

    Norcross, GA
    5 days ago
  • IDI Insulation’s Norcross, GA branch is seeking a Branch Sales Manager to identify prospective customers, grow profitable sales, and foster a cohesive team that embodies our culture and Core Values. You will oversee branch operations, safety, inventories, and staff including... 

    Idi Insulation

    Norcross, GA
    1 day ago
  • Arconic Corporation is seeking a Windows Architectural Sales Representative for Kawneer to cover the Mid-West/Western Region. This role...  ..., and pursue profitable sales while meeting quarterly quotas and expanding the customer base. #J-18808-Ljbffr Arconic Corporation
    For contractors

    Arconic Corporation

    Norcross, GA
    1 day ago
  • $100k

    Pure Air Filtration, LLC in Norcross, GA, seeks an experienced Aftermarket Sales Manager to lead the Inside Sales team and grow aftermarket sales of adsorbent media and replacement parts in municipal markets. You will drive KPIs, coach meetings, forecast orders with Operations... 

    cleanwater1

    Norcross, GA
    1 day ago
  • $14.7 - $18.35 per hour

     ...footwear and accessories designed to help its customers move through a full life with ease. The...  ..., customer-obsessed, and results-driven Sales Lead. You will support store leadership in...  ...environment. Passion for customer service and building meaningful relationships.... 
    Hourly pay
    Part time
    Local area
    Immediate start
    Flexible hours
    Afternoon shift

    The J.Jill Group

    Norcross, GA
    1 day ago
  • Wedgewood Weddings is seeking a Wedding Sales & Coordinator in Norcross, GA. This full-time role drives revenue by turning leads into couples and coordinating the execution of...  ...collaborate with a team to deliver exceptional service. The ideal candidate has 2+ years in... 
    Full time

    Wedgewood Weddings

    Norcross, GA
    5 days ago
  • Graybar is seeking a Manager - Sales Center in Norcross, GA to direct all Sales Center activities, onboard and train new sales staff, and mentor employees. The role emphasizes coaching, process improvement, and collaboration with sales leaders to boost performance. The... 

    Graybar

    Norcross, GA
    1 day ago
  • SGS Industrial Services GmbH, a global provider of industrial installations and project services, seeks a Sales Manager for the US business unit based in Norcross, Georgia. You will...  ...and execute the US sales plan, build new leads via email, phone, and meetings, and... 
    Work experience placement

    SGS Industrial Services GmbH

    Norcross, GA
    1 day ago
  •  ...benefits that help you get the most from your career, life, and wardrobe. About The Role As a Sales Lead, you are a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing... 
    Part time
    Flexible hours
    Afternoon shift

    LOFT

    Peachtree Corners, GA
    1 day ago
  • Ryder System, Inc. is hiring for a Vehicle Sales Manager onsite in Doraville, GA. You will lead efforts to grow a retail vehicle sales network, manage pricing strategies and coordinate transport of wholesale and export units, while promoting Ryder Financing programs. The... 
    Base plus commission

    Ryder System, Inc.

    Norcross, GA
    1 day ago
  • $100k

    Pure Air Filtration, LLC in Norcross, GA is seeking a full-time Aftermarket Sales Manager to lead the Inside Sales team and drive aftermarket sales for PureAir systems and replacement parts. The role reports to the Senior Vice President of Sales & Marketing and focuses... 
    Full time

    Cleanwater1, Inc.

    Norcross, GA
    1 day ago
  • Allgood Plumbing, Electric, Heating, Cooling is hiring In-Home Sales Representatives (Comfort Advisors) to help homeowners replace and...  ...a one-call environment. The role offers company-generated warm leads, 3-4 appointments daily, and an uncapped commission structure. Training... 

    Aksarben Heating, Air Conditioning, Plumbing

    Norcross, GA
    1 day ago
  • Waterford Hotel Group is seeking a proactive Sales Manager to drive revenue growth across our Georgia properties. You will lead a sales team, develop strategic promotions, and manage client relationships to maximize bookings and profitability. You will craft proposals,... 

    Courtyard by Marriott Atlanta Norcross/ Peachtree Corners

    Norcross, GA
    2 days ago
  • IDI is seeking a Branch Sales Manager in the Atlanta area to drive profitable revenue growth...  ...and Hapeville branches. You will lead a team, manage branch operations, mentor...  ...developing new business with vendors and customers. Ideal candidates have 5+ years in sales,... 

    Idi-Distributor

    Norcross, GA
    1 day ago
  • Bimbo Bakeries USA in Norcross, GA is hiring for a Direct Store Delivery (DSDE) focused sales role. You will lead execution of DSDE best practices, set store-level growth plans, and build strong store partnerships to boost revenue and brand presence. Responsibilities include... 

    Bimbo Bakeries USA

    Norcross, GA
    3 days ago
  •  ...Inc. is seeking an experienced Regional Sales Manager to lead the complete sales process for capital...  ...while coordinating with engineering, service, and product teams to deliver...  ...0% across North America, build strong customer relationships, and position ROVEMA as... 

    ROVEMA North America, Inc.

    Norcross, GA
    1 day ago
  • Molnlycke Health Care is seeking a Territory Sales Manager for the Keystone region (Western PA / Eastern OH). You will develop relationships with acute care accounts, drive Biogel Gloves sales, and expand existing territory through strategic planning and education. The... 
    Night shift

    Molnlycke Health Care

    Norcross, GA
    1 day ago
  • Eastern Glass and Aluminum in Norcross, GA is seeking a Sales & Business Development Manager for Elevate Architectural Products (EAP...  ...partnering with Product, Ops, and Marketing to deliver an exceptional customer experience. We value initiative and ownership as you build... 
    For contractors

    Eastern Glass and Aluminum

    Norcross, GA
    5 days ago
  • ROVEMA North America, Inc. is seeking a Regional Sales Manager to lead the complete sales cycle for capital packaging equipment across the western...  ...States. The role focuses on building and maintaining customer relationships while delivering technically optimized packaging... 

    ROVEMA North America, Inc.

    Norcross, GA
    1 day ago
  • Diverse Staffing is seeking a high-energy B2B Staffing Sales Manager to fuel new business growth in the light industrial sector for the Norcross, GA territory. In this role, you will identify, pursue, and close new client partnerships while representing one of the most... 

    Diverse Staffing

    Norcross, GA
    1 day ago
  •  ...provides unparalleled excellence to our customers and investors. Hilltop is...  ...community, ensuring a high standard of service and resident satisfaction. Lead, mentor, and support a team of...  ...financial reporting, problem-solving, sales, maintenance, and resident... 
    Temporary work
    Work at office
    Local area
    Weekend work

    Hilltop Residential

    Peachtree Corners, GA
    19 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Sales Lead. Be the first to apply!