Epicor Technical Implementation Specialist

Position Summary Cold Jet is a dynamic, global manufacturer of environmentally friendly industrial cleaning equipment and dry ice production equipment. Cold Jet’s management is very involved in leveraging the capabilities of Epicor Kinetic to improve efficiency and drive superior customer service. We are looking for an Epicor Technical Specialist/Developer to join our ERP team who will play a significant role in these improvement initiatives by maintaining and improving Cold Jet’s core ERP and manufacturing business systems. The role includes improving business processes, system utilization, training, end‑user support, reporting, new capability development, implementation and integration. Responsibilities Improving System Utilization Assist in implementing best practices and procedures globally for efficient system usage. Ensure global best practices are understood and work with departments for consistent adoption. Investigate unused or underutilized functionality of Kinetic and assist users in taking advantage of this functionality. Develop and implement new functions and features. Solicit input from users for processes that need improvement to increase efficiency and productivity, and to determine currently unmet needs and find appropriate solutions. Systems Implementation Develop project plans to implement system releases and new functionality in a timely manner with minimal problems and delays, managing all aspects of projects to ensure budget and timing. Ensure business systems are integrated where possible. Develop or facilitate the creation of clear and comprehensive procedures on how to perform key functions within the application. Ensure testing is sufficient to minimize disruption during implementation. Training Deliver training as needed to ensure users are confident and competent in using the applications and following the relevant procedures. Provide additional ongoing training as requested or as needed from observed deficiencies. User Support Provide support as needed to end users daily. Collect and evaluate end‑user recommendations and development requests. Reporting and Customizations Work with others to ensure important information is extracted and presented in a clear and insightful manner to inform business decisions. Write reports using SSRS. Develop Kinetic dashboards and queries. Develop and support customizations using BPMs, Functions, and Application Studio. Software Selection Assist in identifying and articulating the business problems to be solved. Research and evaluate the pros and cons of alternative solutions and software systems. Requirements Education & Experience BS degree in computer science or information systems, or equivalent combination of education and experience. Extensive industry experience will be considered in lieu of education. Five or more years of experience working with the development and implementation of Enterprise Resource Planning (ERP) systems in a manufacturing environment. 3+ years of direct development experience with Epicor’s Kinetic ERP. Skill Competencies Expert knowledge of Epicor Kinetic ERP and development for Kinetic. Proficient in report and dashboard development in Kinetic (BAQ, Dashboard, Data Definitions, Report Styles, and SSRS report creation and modification). Proficient with Epicor’s development tools (Functions, BPMs, Application Studio). Jitterbit experience is a plus. Experience with multi‑company, multi‑currency implementations of ERP. Epicor Kinetic Warehouse, QuickShip, DocStar, country‑specific accounting modules, or Advanced Financial modules is a plus. Experience with ERP, PLM/PDM and CRM systems and their interoperability. SQL Server and C# development experience. Understands business best practices as they relate to these systems and can act as a power‑user in supported systems. Knowledgeable of business processes relating to accounting, engineering, sales, marketing, purchasing, costing, inventory control and shipping/receiving is preferred. Exceptional written and verbal communication skills. Exceptional project management skills. Computer savvy with experience in Microsoft Office (Excel, Word, PowerPoint, and Project). Knowledgeable in SSRS and performing MS SQL queries. Notes This position supports global users, especially in Western Europe. Occasional work during European business hours is part of this job. Ability to work from our Cincinnati, Ohio area office is required. This is a W‑2 employee position; independent contractors will not be considered. Occasional travel is required, including potential international travel. Must be eligible for a passport and work in the US for any employer. Immigration sponsorship is not available. #J-18808-Ljbffr Cold Jet