Associate Learning & Development Specialist - Healthcare Call Center

Associate Learning & Development Specialist

The Associate Learning & Development Specialist at DST Health Solutions, LLC supports the design, development, and delivery of effective learning programs that enhance employee skills and knowledge, ultimately contributing to organizational growth and efficiency. This role assists in various aspects of the learning lifecycle, from needs assessment to evaluation, ensuring high-quality and impactful learning experiences.

Location: Kansas City, MO | Remote

How You Will Make an Impact:

• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments.
• Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content.
• Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors.
• Facilitate introductory training sessions or components of larger programs as directed.
• Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports.
• Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness.
• Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials.
• Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience.
• Assist in managing vendor relationships for external training programs and resources.
• Support the overall L&D team in various administrative tasks and projects as needed.

Required Experience:

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
• 1-2 years of experience in a learning and development, training, or human resources support role, preferably within a corporate environment.
• Basic understanding of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS) administration is a plus.
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated ability to learn new technologies and adapt to changing priorities.
• Prior experience in the healthcare or financial services industry is beneficial but not required.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.