Hospitality Coordinator

Hospitality Coordinator

The Akron RubberDucks, Double-A Affiliate of the Cleveland Guardians, are seeking an energetic, service-oriented Hospitality Coordinator to join our team. This full-time position is responsible for delivering exceptional hospitality experiences during Akron RubberDucks home games while supporting the planning and execution of non-game day events at 7 17 Credit Union Park. The ideal candidate is organized, customer-focused, and passionate about creating memorable guest experiences in a fast-paced sports and entertainment environment.

Essential Responsibilities

• Oversee the day-to-day hospitality operations for the Kaulig Companies Championship Club, the Duck Club by Firestone, suites, and other premium hospitality areas during Akron RubberDucks home games.
• Coordinate and support hospitality operations for special events held at 7 17 Credit Union Park.
• Collaborate with the Food & Beverage team to develop and enhance hospitality menus and guest offerings.
• Train new team members and provide ongoing training for returning staff on point-of-sale (POS) systems and hospitality service standards.
• Schedule, supervise, and support hospitality staff for all games and special events.
• Build and maintain positive relationships with clients, vendors, and internal departments to ensure successful event execution.
• Monitor the cleanliness, organization, and presentation of hospitality spaces, including suites, picnic areas, concourses, and storage areas.
• Ensure compliance with food safety, sanitation, grooming, and service standards.
• Adhere to all applicable state and local licensing regulations.
• Assist with additional projects and responsibilities as assigned.
• Most importantly—help create an outstanding experience for every guest while having fun!

Qualifications

• One (1) year of hospitality, food and beverage, event operations, or related experience preferred, ideally in a high-volume environment.
• Demonstrated ability to create exceptional guest experiences that foster customer satisfaction and loyalty.
• Strong customer service skills with the ability to work collaboratively across departments.
• Excellent organizational, time management, and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.
• Bachelor's degree in Hospitality Management, Restaurant Management, Food Service Management, Event Management, or a related field is preferred.
• Ability to work evenings, weekends, holidays, and extended hours based on the team's game and event schedule.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds, with or without reasonable accommodation.
• Ability to work in both indoor and outdoor environments under varying weather conditions.

All the essential functions of this position are not necessarily described in this description. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.