Sales Center Manager

Sales Center Manager

Looking for a cool job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesale distributorships serving HVAC professionals. This position manages the sales center operations and is accountable for sales, customer experience, productivity, and profitability through effective team leadership.

Duties and Responsibilities:

• Monitor inventory stock levels and merchandising of showroom.
• Manage inventory to ensure minimal loss throughout the year.
• Recruit, hire, train, and develop new associates in compliance with labor laws and company policy.
• Manage workforce including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Counter Sales, and Sales personnel.
• Promote safety awareness ensuring associates are employing safe practices at all times.
• Effectively manage the branch P&L.
• Holds self and others accountable for delivering exceptional customer experience while addressing customer needs and concerns in a timely manner.
• Analyze and measure business trends, while working with local sales personnel and regional leadership to develop strategies for increased store traffic.
• Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers, vendors, and employees.
• Coordinate sales center training and company/center events.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• 2-4 years of operational experience with retail or wholesale industry.
• Proven leadership, coaching/mentoring, and team-oriented mindset along with effective delegation of duties.
• Demonstrated ability to grow sales in a retail environment.
• Experience analyzing and using customer, market, or competitor data to make informed decisions.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team of employees towards achieving company goals.
• Computer literacy with proficiency with MS office applications.
• Capable of working in a fast-paced environment with the ability to multi-task on different levels.

Preferred Qualifications:

• Experience within the HVAC industry with proficiency in air conditioning, heating, and ventilation equipment at the distribution level.
• Experience working with contractors.
• Prior leadership roles with P&L responsibility.
• Proven success in sales, operations, purchasing, and warehouse/inventory management.
• Mechanical or technical background.

Work Schedule: Mon-Fri, with occasional Saturdays during the season. Requires morning, afternoon, and early evening availability. Must be available to work weekends for annual companywide physical inventory.

Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Frequent Light Lifting – 10-20 pounds Frequent Moderate Lifting – 20 to 50 pounds Frequent Heavy Lifting – 50 to 100 pounds Occasional Pulling/Pushing, Carrying Frequent Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Occasional Stooping Occasional Kneeling Occasional Repeated Bending Occasional Climbing Occasional Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Occasional Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Occasional Other – Talk, Drive, visit customers etc. Occasional

EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace, where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.