Service Advisor

Service Advisor# Service AdvisorHot JobDel Amo Motorsports of Redondo Beach - REDONDO BEACH, CA 90278## OverviewSalary Range$18.00 - $20.00 Base+Commission/month## DescriptionLeading power sports dealership in Redondo Beach, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.**ESSENTIAL FUNCTIONS:****(The following duties for the position listed shall include but not limited to)*** Greet every customer that walks in immediately.* Provide a high level of customer service in a courteous and professional manner.* Proper write up of customer concerns. + includes: walk around, vin check for recalls and warranty status, must have accurate + information on R.O.., up sell* Perform open R.O. follow up. + includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.* Close out all R.O.s as they are turned in.* Perform QC check on all closed out R.O. s + including: vehicle is clean and work is performed properly* Perform follow up calls on previous days R.O.s* Perform cold calls on open recall reports: all manufacturers.* Continuous training with online training (or other sources) from manufacturers.* Maintain a positive work environment with customers and employees.**LESS-ESSENTIAL FUNCTIONS:*** Communicate with the service manager or upper management any customer or employee related concerns.* Dispatch R.O.s as needed.* Clean counter and surrounding area.* Review service schedule for next available schedule dates for walk in work.* Set/estimate appointments for all call in customers wanting to bring unit in* Call customers who have appointments for the next day, and confirm if they are dropping unit off.* Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.* Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.* Abide by all dealership policies pertaining to the department including general housekeeping.* Follow company dress code and be well groomed at all times.* Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.**PHYSICAL DEMANDS:*** Employee will predominantly be walking or standing.* Required to be able to talk and hear, and use hands and fingers to handle or feel;* Reach with hands and arms;* Climb or balance; and stoop, kneel, crouch, or crawl.* Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.* Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.## Qualifications**QUALIFICATIONS*** High School degree or equivalent.* Strong background in the Motorsports industry.* Prefer interest or experience in Motorsports industry.* Creative problem solving skills with the ability to think strategically and act tactically.* Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.* Requires excellent communication skills to deal with customers and employees.* Ability to work well under pressure in fast-paced environment with multiple deadlines.* Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected. #J-18808-Ljbffr