Service Advisor

Service Advisor Position

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. We are looking for an experienced Advisor, with previous Ford experience as a plus!

By working at Premier Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Premier Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Pension plan
• Retirement plan
• Union benefits
• Vision insurance

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Minimum of 1 year in service department
• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

About Us:

Family-owned and operated, Premier Ford Inc. has been one of the leading Ford dealerships in New York City for decades. Our customers know they can trust us to handle their automotive needs, from finding the perfect Ford to overseeing routine maintenance and repairs. Moreover, every experience is unparalleled because of our values and our commitment to our customers.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.