Sales Quality Audit Representative

We are looking for a detail-oriented Sales Quality Audit Representative to support agent readiness and sales operations for a long-term contract opportunity based in Eden Prairie, Minnesota. In this role, you will help manage key stages of the agent journey, maintain accurate status tracking, and partner with cross-functional teams to keep onboarding and readiness activities moving efficiently. The ideal candidate brings strong organizational skills, clear communication, and the ability to balance reporting, coordination, and process support in a fast-paced insurance environment.Responsibilities:• Partner with sales operations and talent teams to improve processes that strengthen agent readiness and support business goals.• Oversee administrative and coordination activities across the agent lifecycle, including onboarding, status changes, and separation tasks.• Assist with readiness programs by organizing credentialing steps, scheduling training activities, and monitoring performance-related milestones.• Provide guidance to stakeholders on onboarding procedures, credentialing requirements, and agent lifecycle status updates.• Maintain accurate documentation, update records promptly, and communicate changes or next steps to managers and agents in a timely manner.• Review operational information to identify needs, establish priorities, and recommend practical improvements.• Prepare recurring reports for leadership, including monthly updates on agent activity, progress, and operational trends.• Build productive working relationships with internal partners and external contacts to support efficient program execution.• Contribute to special assignments and ad hoc analysis as business needs evolve.