Accounts Receivable Manager

Description

COMPANY OVERVIEW

JTI is a growing, progressive, and team-oriented company rooted in family values. We know that our employees are our number one asset. We not only encourage, but foster an environment that promotes professional growth, internal promotions, continuing education, and a safe work environment.


We are proud to employ a team of dedicated professionals with expertise in electrical construction, mechanical fabrication and installation, engineering, and controls and automation fields who are leaders in their disciplines. We strive to be an excellent strategic partner for clients, providing solutions and adding value to their businesses.


POSITION OVERVIEW

The Accounts Receivable Manager leads the accounts receivable team and is responsible for the overall health of the company's receivables and cash flow. This role oversees accurate and timely invoicing, develops and drives effective collection strategies, ensures proper cash application and reconciliation, delivers meaningful AR reporting to leadership, and builds strong, positive relationships with customers and internal partners.


PRIMARY RESPONSIBILITIES

• Lead, manage, and oversee the full accounts receivable function, including invoicing, collections, cash application, and customer account maintenance.


• Ensure invoices are generated and sent to customers accurately and on time, including progress billing, retainage, and job-specific billing requirements.


• Develop, implement, and continuously improve collection strategies and AR policies to reduce Days Sales Outstanding (DSO) and minimize bad debt.


• Monitor the AR aging and personally manage escalated, high-dollar, and complex past-due accounts, negotiating payment plans when necessary.


• Oversee the processing and accurate application of incoming payments, and reconcile AR subledger balances to the general ledger.


• Support month-end and year-end close by preparing AR reconciliations, aging analysis, and allowance for doubtful accounts recommendations.


• Prepare and present regular reports and KPIs on AR status, cash collections, and forecasts to the Controller and leadership team.


• Partner with project managers, operations, and sales to resolve billing disputes, contract discrepancies, and customer concerns.


• Manage lien waivers, customer credit applications, credit limit reviews, and related documentation in compliance with company policy.


• Maintain strong internal controls over billing and receivables and coordinate with auditors as needed.


• Identify opportunities to streamline AR processes and leverage accounting software and automation to improve efficiency.


• Build and maintain positive, professional relationships with customers, serving as an escalation point for AR inquiries.


Note: The above job description is a general overview of the responsibilities and qualifications required for the position. Actual duties and requirements may vary based on the specific needs of the company.

LEADERSHIP RESPONSIBILITIES

• Develop and implement departmental strategies aligned with organizational objectives.
• Report on departmental performance and strategic initiatives to senior management
• Oversee operations, ensuring tasks are completed on schedule.
• Manage budgets and allocate resources effectively.
• Supervise supervisors and team leads, ensuring alignment with company goals.
• Analyze performance metrics to identify areas for improvement.
• Provide feedback regarding staffing needs and levels
• Involved in the feedback and decision-making process for selection and hiring process of new team members

• Involved in the feedback and decision making process resulting in formal disciplinary action (including termination) when necessary
• Review and approve hours and timecards for direct reports weekly or by deadlines for accuracy
• Develop employees for career growth and bench strength
• Monitor individual and team performance, offering constructive feedback.
• Conduct performance evaluations and provide feedback.
• Identify training needs and coordinate development opportunities.
• Resolve conflicts and address employee concerns promptly.
• Report on team performance and operational issues to upper management.
• Ensure compliance with company policies and procedures
• Foster a collaborative and positive team environment.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE: SPECIALIZED KNOWLEDGE AND SKILLS:

• Bachelor's degree in Finance, Accounting, or related field required.


• Minimum of 5-7 years of progressive experience in accounts receivable, billing, and collections, including at least 2 years in a supervisory or management role.


• Experience in construction, industrial services, or project-based billing (progress billing, retainage, lien waivers) strongly preferred.


• Strong knowledge of GAAP, accounting principles, and AR best practices.


• Proven ability to lead, coach, and develop a team.


• Excellent communication, negotiation, and interpersonal skills.


• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite; experience with ERP/accounting software.


• Strong analytical, organizational, and problem-solving abilities with a high attention to detail.


• Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively.


EQUIPMENT & APPLICATIONS /WORKING CONDITIONS & PHYSICAL DEMANDS:


• Sitting for Extended Periods - Working at a desk for long hours while using a computer or handling paperwork.

• Typing and Computer Use - Frequent use of a keyboard and mouse for emails, reports, and data entry.

• Reading and Reviewing Documents - Reviewing paperwork, invoices, schedules, and reports, which may cause occasional eye strain.

• Repetitive Hand and Finger Movements - Engaging in repetitive tasks such as typing, writing, and using office equipment (printers, fax machines, telephones).

• Light Lifting and Carrying - Moving office supplies, files, or small packages, typically weighing up to 10-25 lbs.

• Walking and Standing - Moving within the office, attending meetings, or filing paperwork.

• Reaching and Bending - Occasionally stretching, bending, or reaching for office supplies, filing cabinets, or shelves.

• Talking and Hearing - Frequent verbal communication in person, over the phone, and in virtual meetings.