Restaurant General Manager

Job Description

Job Description

General Manager

Airport Quick-Service Restaurant | Boston Logan International Airport

The Opportunity

A leading airport food service operator is seeking an experienced General Manager to lead a high-volume, quick-service restaurant concept at Boston Logan International Airport. This is a hands-on leadership role with full operational and financial accountability, ideal for a results-driven restaurant leader who is passionate about people, performance, and guest experience.

Position Summary

The General Manager is responsible for the overall leadership, operational excellence, and financial performance of the restaurant. This means overseeing daily operations, developing a high-performing team, maintaining brand standards, and ensuring compliance across all company, airport, and regulatory requirements.

This role works closely with the Director of Operations and Regional Leadership to hit business objectives while building a culture where team members want to show up and do their best work.

Essential Responsibilities

Leadership & Team Development

• Lead, coach, mentor, and develop Assistant General Managers, Shift Leaders, and Team Members
• Build a culture grounded in accountability, teamwork, recognition, and continuous improvement
• Recruit, interview, hire, onboard, and retain high-performing team members
• Conduct performance evaluations and deliver regular coaching, development, and corrective action
• Build succession plans and prepare future leaders for advancement
• Promote employee engagement while maintaining a positive work environment

Operations Management

• Oversee all daily restaurant operations to ensure exceptional guest experiences
• Ensure full compliance with brand standards and company operating procedures
• Monitor food quality, food safety, cleanliness, sanitation, and overall restaurant appearance
• Ensure consistent execution of opening, shift transition, and closing procedures
• Maintain operational readiness for airport, health, and internal audits
• Resolve guest concerns promptly and professionally
• Ensure compliance with all airport-specific standards, including badge IDs and prohibited items protocols
• Champion brand culture through timely completion of all required training—for yourself and your team

Financial Management

• Own the restaurant's P&L performance
• Analyze sales trends, labor costs, food costs, and controllable expenses
• Develop action plans to improve profitability and operational efficiency
• Monitor inventory and ordering to minimize waste while ensuring product availability
• Ensure accurate cash handling, deposits, safe counts, and loss prevention practices
• Review financial reports and implement strategies to meet sales and profitability goals
• Manage invoice submission processes, ensuring accuracy and adherence to deadlines

Scheduling & Labor Management

• Build weekly labor schedules based on business demand and labor targets
• Monitor staffing levels and adjust schedules to maximize productivity
• Manage overtime and labor costs without compromising service standards

Compliance & Safety

• Ensure compliance with all federal, state, airport, OSHA, health department, and company regulations
• Maintain ServSafe food safety standards
• Oversee workplace safety initiatives and accident prevention
• Serve as the primary liaison for airport badging, security clearance, and compliance requirements
• Keep all required certifications and training current

Administrative Responsibilities

• Complete required operational reports, audits, and documentation
• Review and approve payroll, timekeeping, and attendance records
• Monitor training completion and maintain required certifications
• Communicate restaurant performance, staffing updates, and operational needs to senior leadership

On-Site Leadership Expectations

This is an active, floor-level leadership role. You will be present, engaged, and visible during your shifts—supporting front-of-house and back-of-house operations, stepping in during peak periods, covering staffing gaps when needed, and holding the standard every day. This is not an office role.

Qualifications

• Minimum 5 years of progressive restaurant management experience, including multi-level leadership responsibilities
• Previous General Manager, Store Manager, or Assistant General Manager experience preferred
• Current ServSafe Food Manager Certification, or the ability to obtain it
• Bachelor's degree in Hospitality, Business Administration, Restaurant Management, or a related field preferred, equivalent management experience will be considered

Knowledge, Skills & Abilities

• Strong leadership and team-building skills
• Excellent verbal and written communication
• Proven ability to lead high-performing teams in a fast-paced environment
• Financial acumen with hands-on experience managing P&L, labor, food cost, and inventory
• Experience with scheduling, payroll, and workforce management
• Proficiency in Microsoft Office and restaurant management systems
• Ability to analyze operational data and drive improvement
• Strong conflict resolution and problem-solving skills
• Exceptional organizational and time management skills

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds
• Ability to bend, reach, climb ladders, and move throughout the restaurant
• Ability to work in varying temperature environments

Additional Requirements

• Airport operations run 7 days a week, 365 days a year—schedule flexibility is required, including mornings, evenings, weekends, holidays, and emergency coverage
• Must successfully complete an FBI Criminal Background Check and meet all airport badging requirements
• Reliable transportation required
• Must be available to respond to operational issues outside of scheduled shifts when necessary

Compensation & Benefits

• Competitive salary
• Performance-based bonus program
• Medical, Dental & Vision benefits
• Paid Time Off
• Transportation benefits
• Leadership development and career advancement opportunities
• Professional training and coaching
• Employee recognition programs
• Closed on Sundays

For an interview, apply with a current resume.