Customer Service Representative

Position Summary

Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Welcome and assist patients, visitors and guests to the College and direct them to the appropriate person or location. Provide friendly, courteous and efficient responses and serve as source of information to the entire NYU Dentistry community. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues.

Qualifications

Required Education:

High School Diploma or equivalent

Preferred Education:

1 year experience working in healthcare setting

Required Experience:

1+ years 6 months of office experience providing customer service.

Required Skills, Knowledge and Abilities:

Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $36.300. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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Posting Number2026-16331

Posted Date6 days ago(10/19/2026 4:23 PM)

Location : LocationUS-NY-New York

Hybrid Remote Work ClassificationFully Onsite: 100% Onsite

DepartmentPatient Care Services (Staff)

School/DivisionCollege of Dentistry (DN1032)

Compensation GradeLocal 3882 - 07

UnionLocal 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)

FT/PTFull-Time

CategoryGeneral Office Administration