Product Specialist - Sales Support & Customer Service

About Sandy Vans Sandy Vans is a San Diego‐based leader in premium Sprinter‐van conversions, offering adventure vans, parts, and rentals. We blend manufacturing efficiency with custom‐build flair to fuel life’s next great adventure. One of the best parts about being part of a growing company is that you get to wear many hats — your ideas matter, your contributions are seen, and you have the opportunity to make a real impact as we scale. Core values: Pride Q uality is our number one priority here at Sandy Vans. You are with a team filled with integrity Innovation Our design and layouts are unique to the Company. The way we create our luxury adventure vans is simple, aesthetically pleasing and quick to assemble. Customer Obsession We are dedicated to providing our customers with the utmost best service. Sandy Vans is constantly gaining smiles per gallon. Job Overview We are seeking a dedicated and proactive Product Support professional to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products. You will leverage your skills in sales and customer communication to address inquiries, resolve issues, and foster strong relationships with customers. The ideal candidate will possess experience with over-landing products/vehicles. You’ll report directly to our Sales Lead, Tanner, and play a vital part in the customer experience. Responsibilities Provide comprehensive product support to customers via phone, email, and in-person interactions. Assist clients with inquiries related to product features, benefits, and usage. Conduct cold calling to potential clients to introduce products and services. Collaborate with the sales team to identify opportunities for upselling and cross-selling. Maintain organized records of customer interactions and feedback. Monitor stock levels; create and submit purchase orders for van parts, wood components, and retail items. Enter customer orders into our CRM/ERP, prepare quotes, and follow up on approvals. Coordinate with production and installation teams to confirm timelines and availability. Track open orders, generate status reports, and communicate updates to clients. Maintain vendor relationships—compare pricing, negotiate terms, and track deliveries. Update product catalogs, SKU listings, and inventory records in our system. Manage calendars and meeting logistics for Sales, Marketing, and the CEO. Keep the lobby, common areas, and rental vans clean and guests‐ready. Perform light clerical work: data entry, filing, and document prep. Assist at company open‐houses or trade shows (occasional weekends), with extra pay and hands‐on sales exposure. Qualifications High school diploma or equivalent; college coursework or degree in sales/business/or marketing a plus. Some Overlanding gear and offroad vehicle knowledge preferred 1–2 years’ experience in customer service, retail sales, or office administration. Strong verbal, written, and texting communication skills; professional etiquette. Proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn new software. Highly organized, detail‐oriented, self‐starter who can juggle multiple priorities. Reliable, punctual, and comfortable working both independently and as part of a team. Why Work With Us? We're all about balance — just like the builds we create. That’s why we offer a competitive pay and benefits package, plus a workplace that feels more like a crew than a company. Competitive pay: $20 – $24/hour + overtime opportunities Compensation: Base with Bonus Structure. We Pay for Half! Medical Insurance Vision Insurance Short-Term & Long-Term Disability Hospital Coverage 401(k) with Company Matching Health Savings Account (HSA) Monthly all-hands meetings with bagels & coffee Employee of the Month gets a free weekend with the van Company dinners , events, and parties (we like to have fun!) A tight-knit crew with real camaraderie A workspace where ideas are heard and appreciated We promote the same values for our team that we do for our customers: Get out there. Live your life. We’ll support you. Work Schedule: Monday to Friday — In person , at our Miramar shop in sunny San Diego. 9:00am - 5:30pm Ready to Join the Crew? Send your resume to View email address on click.appcast.io and check out what we’re about at . Sandy Vans – Built for the Road. Designed for Life. #J-18808-Ljbffr