Medical Office Coordinator

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Medical Office Coordinator with Chattanooga Orthopedics you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays


Seeking a Medical Office Coordinator our practice who provides administrative expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.


What you will do in this role:


Demonstrates and adheres to the Code of Conduct and Mission and Values statements.


Fosters an engaged culture and values in which all colleagues can thrive


Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.


Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.


Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.


Regularly communicate with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports culture and values while encouraging and welcoming the voice of all team members.


Oversees the process of preparing patients for examination and treatment.


Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.


Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization's care standards and associated operating metrics.


Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).


Maintains the practice's supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.


Assists in maintaining patient files, records, and other information.


Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc. Last Update: October 2023


Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).


Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as "lunch and learn" sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).


Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.


Perform other duties as required.


Must adhere to all Physician Services policies and procedures.


What you will need in this role:


EDUCATION: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.


EXPERIENCE: Two or more years of medical office experience is required


CERTIFICATION/LICENSE: RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred

Benefits

Chattanooga Orthopedics, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.