Site Lead & Global Office Services

Site Lead & Global Office Services Location: Columbia, MD Schedule: Monday - Friday, Business Hours (occasional after‑hours support as needed) Compensation: $60,000 - $65,000 annually (adjust as needed) IST Management is seeking an experienced Site Lead & Global Office Services professional to support a premier corporate client in Columbia, Maryland. This leadership role serves as the primary point of contact for workplace services operations while coordinating office services initiatives across a global office portfolio. The ideal candidate will bring a strong background in workplace services, hospitality, facilities support, employee experience, and team leadership. This position requires a customer‑focused professional who thrives in a fast‑paced corporate environment and can effectively manage multiple priorities while delivering exceptional service. Benefits Medical, Dental, and Vision Insurance Paid Time Off and Paid Holidays 401(k) Retirement Plan Life and Disability Insurance Employee Assistance Program Career Development and Advancement Opportunities Responsibilities Workplace Services Leadership Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders Supervise, coach, and support on‑site workplace services personnel Coordinate staffing schedules and coverage to ensure uninterrupted service delivery Monitor service performance and implement continuous improvement initiatives Support workplace projects and operational priorities as assigned Reception, Hospitality & Employee Experience Oversee reception, visitor management, and employee experience programs Manage conference room operations, meeting support, and catering coordination Ensure meeting spaces, common areas, and workplace amenities meet established standards Coordinate office events, hospitality services, and workplace support activities Foster a welcoming and professional workplace environment Facilities & Office Operations Coordinate office moves, workstation setups, furniture reconfigurations, and workplace projects Monitor office conditions and identify opportunities for operational improvements Manage office, pantry, and workplace supply inventories Support workplace safety and building operations initiatives Coordinate service requests and follow‑through with internal and external partners Mail, Shipping & Vendor Management Oversee mail, shipping, receiving, package, and courier operations Coordinate vendor relationships and service providers Partner with building management and contractors to support workplace operations Assist with contract administration and service‑level oversight Support document retention and disposal programs Global Office Coordination & Reporting Coordinate workplace services activities across multiple office locations Assist with workplace communications, reporting, and documentation Prepare operational reports, service metrics, and status updates Maintain project documentation and workplace records Support initiatives focused on workplace experience, sustainability, and operational excellence Qualifications High School Diploma or GED required Associate's or Bachelor's degree in Business, Hospitality, Facilities Management, Operations, or related field preferred Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience Three or more years of supervisory or team leadership experience Experience managing conference room operations, hospitality programs, and workplace support services Experience coordinating vendors, contractors, and service providers Strong customer service, communication, and relationship management skills Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams Experience with workplace technology platforms, visitor management systems, and service‑ticketing platforms preferred Ability to prioritize multiple projects and operate independently in a dynamic environment Experience supporting multi‑site or geographically dispersed office environments preferred Physical Requirements Ability to lift up to 40 pounds Ability to stand and walk for extended periods Ability to occasionally work outside standard business hours to support operational needs Ability to respond to urgent workplace issues when required IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. #J-18808-Ljbffr IST Management