Front Office Manager

Front Office Manager

The Front Office Manager's responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan


• Medical Insurance


• Dental Insurance


• Vision Insurance


• FREE life insurance


• Vacation Pay


• Holiday Pay


• Management training

Job Overview:

Reports to: General Manager

Duties and Responsibilities:

• Maintain union vacation bids and ensure to stay in compliance with managing under the Collective Bargaining agreement


• Be available and willing to cover the front desk shifts including night audit should no coverage is available


• Be self starter when in comes to driving both Employee and Guest Satisfaction scores


• Manage Front Office Supervisors, Front Desk Agents


• Daily knowledge of house status, VIPs, groups, and more


• Represent and/or assist General Manager in all necessary meetings, as required, to ensure effective inter-departmental communication


• Liaise with General Manager on all issues/feedback raised in internal and external reports, including guest surveys


• Manage upselling opportunities, email capture and other Front Office initiatives


• Record all/any incidents that occur in the hotel, log and follow up with the General Manager


• Ensure compliance with hotel credit policy and Standard Financial Procedures


• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business


• Know of all arrivals/departures and ensure guest names are used at all times


• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Direct of Operations


• Undertake and complete any special projects, tasks or other reasonable requests by General Manager

Qualifications:

• Renovation experience is a plus


• Experience in managing a front office team and being familiar with applying rules under the Collective Bargaining agreement is essential, preferably in an upscale boutique hotel


• Maintain positive and productive working relationships with other employees and departments


• Ability to work independently and partner with others to promote an environment of teamwork


• Previous experience in Property Management System, OPERA is preferred


• High School Diploma or equivalent required, Hospitality Degree preferred


• Enter and locate work-related information using computers and/or point of sale systems


• Possess a gracious, friendly, and fun demeanor


• Ability to multitask, work in a fast paced environment and have a high-level attention to detail


• Strong verbal and written communication skills in English

Physical Abilities

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity


• Stand, sit, or walk for an extended period of time or for an entire work shift


• Reach overhead and below the knees, including bending, twisting, pulling, and stooping


• Requires manual ability to use, carry, and operate all necessary equipment


• Ability to spend extended lengths of time viewing a computer screen

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit .

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