Team Leader

Job Title: Shift Leader Company: Chick-fil-A Location: North Canton FSU Reports To: Operations Director Mission To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction. Outcomes Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed. Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts. Conduct 2 team member check-ins per week , offering real-time coaching, encouragement, and feedback. Achieve 90%+ team member satisfaction on anonymous monthly zone surveys. Drive consistent cleanliness and food safety excellence , with 100% completion of all shift checklists and immediate escalation of any issues. Model high standards of hospitality , personally engaging with at least 10 guests per shift. Partner with Directors to identify and elevate at least 1 emerging leader quarterly . Ensure team compliance with CFA One guest sign-ups, digital upselling , and zone-specific promotions. Competencies Behavioral Fit Strong communication and team leadership Operational awareness and multitasking Decision-making under pressure Personal accountability and resilience Guest-first focus Ability to resolve conflict quickly and gracefully Timely follow-through Adaptability and initiative Cultural Fit Enthusiastic and empowering presence Models grace under pressure Generous with encouragement and accountability Truth-driven in correction and coaching Consistently upholds CFA values and brand standards Invested in people and process growth Married to the Mission : Grow People, Grow Business, but dating the Methods . Vision: To provide Excellence through Hospitality to help our community Grow. Values: Excellence, Hospitality, Growth Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr