Operations Specialist
$40k - $48kCity Wide Facility Solutions
Operations Specialist
City Wide Facility Solutions - Omaha, NE
Typical Shift: 1:00 PM - 10:00 PM | Full-time Salary: $40,000 - $48,000 + $500 monthly vehicle stipend, Guaranteed
Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team!
As an Operations Specialist, you'll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility typesincluding industrial, manufacturing, office, medical, and retail spaces.
This role requires the ability to travel within a territory and have a reliable working vehicle and valid car insurance. Service areas Omaha/Council Bluffs metropolitan area.
Pay rate depends on experience and capabilities ($40,000 - $48,000)
Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift.
Essential functions:
- Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message.
- Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Emergency support person.
- Troubleshooting and maintenance of janitorial cleaning equipment to include light maintenance work.
- Coaching and developing Independent Contractors
- Other duties as necessary.
Vacancy posted 3 days ago
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