Patient Service Technician

Job Description

Job Description

Essential Duties and Responsibilities:

• Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location
• Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately
• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations
• Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends
• Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included
• Maintain current knowledge of and ensure compliance with company policies and procedures
• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA
• Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies
• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion
• Make sure all incoming equipment is properly bagged and tagged, as outlined by the company
• Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly
• Safely and efficiently operate company vehicles; maintain a good driving record
• Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
• Responsible to perform other duties as assigned by management

Qualifications:

• High school diploma or equivalent.
• One year of delivery experience is preferred.
• Healthcare experience preferred.
• Must have a valid, state-issued driver’s license with a good driving record.

Preferred Knowledge, Skills and Abilities:

• Able to physically lift, carry, and move up to 150 lbs.
• Mechanically and technically inclined.
• Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
• Good verbal and written skills.
• Able to use technology and software efficiently.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing.  By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.