Client Relationship Manager

Anne Sisteron is a founder-led fine jewelry brand rooted in Beverly Hills and continuously growing. Known for distinctive design, exceptional craftsmanship, and a deeply personal relationship with our clients, we serve a loyal and discerning clientele across our boutique and a thriving online channel. This is a rare opportunity to join a close-knit team where your work is seen, your relationships matter, and your growth is tied directly to the brand's success. Role Description We are looking for a warm, driven, and detail-oriented Client Relationship Manager to serve as the connective thread between Anne Sisteron and our clients — whether they walk through our doors in Beverly Hills or shop with us from across the world. This is not a traditional sales associate role. You are a relationship builder first and a brand ambassador always. You will work closely with our founder and report directly to our Head of Operations, who manages the day-to-day of the boutique. The ideal candidate is a true team player who brings positive energy, respects the structure and culture of a growing team, and understands that every sale — in any channel — is a collective win. Responsibilities Build and maintain meaningful, lasting relationships with in-store and online clients through attentive, personalized service Assist clients in-boutique and virtually — via phone, email, and digital channels — with equal care and professionalism Follow up with clients post-visit and post-purchase to nurture loyalty and encourage return engagement Develop thorough knowledge of the Anne Sisteron collection to confidently guide clients through selections and custom requests Actively contribute to the growth of the business across in-store and online channels Process transactions accurately using our POS system; handle exchanges, returns, and special orders with precision Pack and ship online orders as needed, ensuring a beautiful and brand-consistent unboxing experience Operations & Store Maintain impeccable boutique presentation — showcases, displays, and all client-facing surfaces — to reflect our luxury standard at all times Support inventory management including receiving, tagging, and conducting routine counts Handle opening and closing procedures and ensure the boutique runs smoothly day to day Coordinate with the team on special requests, repairs, and client follow-through Support trunk shows, in-store events, and brand activations as needed Contribute to a collaborative, positive team culture where all channels and team members are equally valued Requirements 3+ years in luxury retail, fine jewelry, or a high-touch client-facing role Exceptional interpersonal and communication skills — in person, by phone, and in writing Genuine passion for building client relationships, not just closing transactions Collaborative by nature — you work well with a small, close team and respect the people around you Comfort and confidence serving both in-store and online clients as one seamless experience Proficiency with POS systems and general retail operations Strong organizational skills and meticulous attention to detail Self-motivated, adaptable, and calm under pressure in a fast-paced boutique environment Preferred Experience with Shopify or a Shopify-based POS system Familiarity with omnichannel or DTC retail operations Prior experience managing a client book or CRM outreach Knowledge of fine jewelry, gemstones, or precious metals Experience supporting or working alongside a founder-led brand Competitive hourly base rate, commensurate with experience Commission structure applied across all channels (in-store and online) Quarterly performance bonus tied to combined revenue growth goals 401(k) Paid vacation time Employee discount on Anne Sisteron pieces

TO APPLY

Please submit your resume and a brief note on what draws you to Anne Sisteron to View email address on click.appcast.io. We review every application personally. #J-18808-Ljbffr Anne Sisteron