Application Systems Analyst - Policy Administration

Pan‑American Life Insurance (PALIG) is an Application Systems Analyst – Policy Administration who will perform work with a high degree of latitude and provide technical support to the business area and act as a liaison to other IT teams and third‑party vendors. Ideally targeting someone who is: highly analytical and detail‑oriented with a strong foundation in mathematics; deep experience in life insurance and systems – experience configuring Life Administration Systems, performing technical system design, managing and performing testing, and facilitating prioritization of development efforts. Drive identification of tasks and estimation. Must be able to communicate concepts as well as details at both a technical and business level, identify and communicate risk (in business terms), and provide conceptual modeling (business view). Has a good understanding of the SDLC and a basic knowledge of software development. Assists with troubleshooting and resolving application issues and proactively works on solutions for preventing future issues. Provides mentorship and training to peers and colleagues. Provides after‑hours support as needed. Proactively and independently learns and utilizes new technology, concepts and procedures as appropriate for project requirements. Maintains current knowledge of industry technology trends. ESSENTIAL FUNCTIONS Perform systems analysis to provide solutions and identify potential improvements: interpret data regarding current environment and document workflows and system access. Assist business in identification of business requirements and design of processes to support the business need and complement the technical solution. Proactively and independently learn and utilize new technology, concepts, and procedures as appropriate to project requirements. Apply analytical skills and related application knowledge to define the information requirements necessary to design, build, and install upgrades and/or new implementations. Consider and adhere to security protocols established by InfoSec. Identify and document recommendations for optimal workflow based on system capabilities. Define, recommend, and support solutions for business need: work with business area to support the creation of business cases including clarification of scope, identification of possible solutions, recommendation, project feasibility, cost estimations and schedule. Assist in the definition of user acceptance testing. Contribute to the development of training and support plans for end‑user application systems. Support current project methodology (traditional waterfall or agile) while adhering to the SDLC. Develop or help develop work plans and task sequencing. Create test plans in collaboration with the business area to support application and integration test scenarios. Work with business analysts and stakeholders to resolve scope issues and other conflicts. Evaluate and recommend appropriate/optimal project approach according to project need. Utilize change management process. Participate in and support IT department growth, change and continuous improvement. Represent Information Technology in a respectful and professional manner. Complete assigned tasks per defined project scope, timelines, and budgets. Proactively work with internal IT teams on technical troubleshooting, integration, reporting and training. Demonstrate creativity and passion to continuously learn. Follow department standards and procedures. Communicate effectively with technical team at all levels and with users at a non‑technical and technical level. Improve productivity by highlighting deficiencies and recommending change in tools, training, or processes. Alert senior management of any outages, problems or delays. Maintain knowledge of life insurance, technology and industry trends. Research and recommend innovative and automated approaches that leverage our resources and provide economies of scale for solutions. General & Application Support Perform repetitive tasks to support business process. Monitor and assist in managing daily requests. Troubleshoot and resolve application pertaining to both hardware and software by providing technical support for analysis and isolation of root cause. Configure and maintain Life Administration systems to support end‑to‑end life insurance policy administration, including but not limited to new business, underwriting, billing and claims workflows. KEY REQUIREMENTS & SKILLS Bachelor’s degree, preferably in computer science and 3 years’ of experience in mathematics, actuarial science, business analytics, computer science, performing business systems analyst functions or related field; 4 years of additional experience may be substituted in lieu of degree. 3 years of relevant experience in life insurance or financial services industry with industry knowledge specific to concepts and terminology is strongly preferred. Willingness to learn and comply with life insurance regulations and compliance standards. Progress toward or an interest in obtaining Associate Life Management Institute (ALMI) or Fellow Life Management Institute (FLMI) designation is preferred. SQL language and querying data. Reporting tools: Crystal, COGNOS, CINCOM Eloquence, SQL Server Reporting Services. Understanding of programming (.Net). Experience with SDLC, project management and agile methodologies. Experience with automated testing. Work management tools: Jira, Confluence, Service Now. Effectively communicate with technical and non‑technical individuals, including translation between the two. Takes initiative / proactive mindset. Travel (limited). Perform under stressful conditions and competing deadlines. Provide after‑hours support (limited). What We Offer Competitive compensation package (base salary & annual bonus incentive). Comprehensive benefits, including medical, dental, 401(k), paid time off, and tuition reimbursement. Medical and dental coverage effective the first of the month following 30 days of service. Remote / Hybrid work opportunities. Pan‑American Life Insurance Group (PALIG) is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr Pan-American Life Insurance Group