Regional Services Manager

Role Description

• Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects.
• Responsible for all customer and project coordination activities including system acceptance, maintenance, and warranty services.
• Managing PM and technical staff, assigning resources to projects and field maintenance work, pre-award coordination, contract/SOW development & review, addressing customer service, field maintenance issues, and monitoring project activity.
• Ability to architect customer solutions by leveraging their expert knowledge of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink and the required integrations.
• 7 years of utility gas, water, and electric experience as it pertains to utility operations, business processes, and software platforms (Meter Data Management Systems (MDM) Customer Information Systems (CIS)).
• Strong leadership skills & ability to effectively manage large remote teams and drive culture change throughout the organization.
• Builder of strong strategic relationships across all Sensus Organizations such as Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management.
• Represents the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW.
• Project status reporting to senior management, customer conflict resolution, serving as the customer interface, and managing issue escalation.
• Will be aligned closely with the Sales Regional Managers to ensure management of technical issues related to post-sales support and be the face to the customer in driving these issues to resolution.

Qualifications

• A bachelor’s degree in engineering, project management, or a related field with at least 7 years experience with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• End-to-End Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.

Requirements

• Team Leadership:
  • Recruit, hire, and train project team members.
  • Provide direction and guidance to team members.
  • Foster a positive and collaborative team environment.
  • Conduct performance evaluations and provide feedback.
• Risk Management:
  • Identify potential risks and develop risk mitigation strategies.
  • Monitor and manage project risks throughout the project lifecycle.
  • Conduct project risk assessments and report findings to stakeholders.
• Team Management:
  • Lead and manage a team, providing guidance, feedback, and support.
  • Set goals and KPIs for team members and monitor performance.
  • Foster a positive and collaborative work environment.
  • Develop and implement training programs to keep team members updated on trends and strategies.
• High Impact Behaviors:
  • Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals.
  • Effective Communication: Clear and transparent communication is vital for a manager.
  • Fostering Team Growth: A high-impact manager invests in the development of their team members.

Benefits

• Opportunity to contribute to solving water issues through our paid Volunteer Program, Xylem Watermark.
• Prioritization of employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace.
• Fosters an inclusive environment free from discrimination or harassment.