Operations Coordinator

Job Description

Job Description

  Operations Coordinator

Pay: $20-$22/hr | Temp-to-Hire

Onsite Jacksonville, FL | 8am to 4:30pm

 

Join our team as a Contact Center Operations Coordinator , supporting contact center performance reporting and invoice processing. This is a great opportunity for someone with strong Excel skills who is interested in reporting, analytics, business operations, and process improvement.

Key Responsibilities:

• Prepare and maintain daily, weekly, and monthly performance reports and scorecards.
• Analyze contact center metrics and provide clear, executive-ready insights.
• Create dashboards, presentations, and reporting materials for leadership.
• Process PO-based invoices in SAP and support invoice tracking and resolution.
• Partner with Operations, Finance, Quality, Training, and Technology teams to resolve issues and improve processes.

Qualifications:

• 1-3 years of reporting, operations, analyst, finance, or administrative experience.
• Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, data cleanup, reporting).
• Experience creating reports, presentations, and tracking KPIs.
• SAP, Power BI, Tableau, invoice processing, contact center metrics, or AI tools such as Microsoft Copilot are a plus.

\nCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.