Associate Director, Content and Speaker Services

GPJ is hiring an Associate Director, Content & Speaker Services to join our growing team. This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin, Boston, Detroit, Los Angeles, Las Vegas, Nashville, New York City, or San Francisco. Your Role As an Associate Director on the Content & Speaker Services team you’re responsible as a GPJ manager, content leader and culture contributor; you also monitor workloads and time reporting. You provide coaching, guidance and performance feedback to your direct reports, support staff and to junior team members. You bring deep expertise in content operations and project management, as well as overseeing planning, development, and execution of session logistics and speaker support. You consult on business development, manage client-facing communications, and handle content tools, technical requirements, and session data with precision. As a trusted client partner and team leader, you build strong relationships, train and guide teams, and connect stakeholders and operational touchpoints—especially when changes occur—to streamline delivery and create smoother, more impactful events. As a content ops subject matter expert, you excel at session and speaker management processes, deliver best practices, conduct quality control, testing and analysis. You train and onboard new team members, providing prescriptive recommendations and guiding clients on best practices for efficiency and precision. You support and consult on content development of detailed timelines for deliverables on breakout sessions and speaker components which include Call for Participation, Speaker registration, Voting/Session selection and/or Notification, Speaker Content Portal (SRC), Session Catalog, Agenda Builder. You can advise as well as support other event elements like rooms set up, room capacity management, production AV requirements, technical rehearsal scheduling, session ingress/egress, final presentation file management, content signage, program guides, guided agendas, localization, and more. Your experience in this role allows you to consult on tools set up and process design and workflow. You are knowledgeable about the onsite content process including the set up of a Speaker ready room, tech check, rehearsal management, speaker hospitality, final file management processes, VIP speaker requirements etc and can advise and support the onsite team. Your Skills Build and Manage a collaborative, high performing team Management coaching, guidance, constructive feedback for team members, including maintaining low team turnover Ensure best-in-class departmental processes and tools Strong organizational skills, managing multiple tasks and deadlines effectively Excellent verbal and written communication skills: interacting professionally with internal teams as well as external client stakeholders Attention to detail and accuracy in handling logistics as well as content materials Proficiency with technical tools including Microsoft Office Suite (Word, Excel, PowerPoint). Expertise with content management systems (CMS) Familiarity with AI tools at a general level, experience writing prompts, a plus! Collaborative team player, adaptive to changing priorities Establish relationships with clients as a content leader and consultant Serve as an experienced advisor in your field for internal/client teams You’re knowledgeable on successfully managing all phases of breakout session/speaker event content plan or playbook in a timely manner Knowledgeable on content strategy, digital content engagement and communications professionals who successfully deliver client satisfaction Initiative – Assess & identify what needs to be done and act on it before being asked or before the situation requires it. Be a proactive consultant at all times to your direct client and speaker contacts and the GPJ team. Provide superior customer service by prioritizing personal interactions (verbal or face-face) with our clients on a regular cadence. Listening as well as advising our clients on given situations to ensure project success. Prioritization / Organization – Properly allocate time and resources so that jobs are completed within a defined timeframe; establishing a reasonable timeline for completion when no concrete date is given and clearly communicate that to the parties involved. Solution Oriented – Focus on the desired outcome and be ready with multiple solutions in order to reach the end goal. Your Experience Experience & Education Bachelor’s degree in Communications, Marketing, Business Administration, or a related field 8+years of experience in project management, content development, or content operations 3-5(+) years’ experience managing a team Expertise with event technologies, databases; experience working with AI tools and event technology (Rainfocus, CVENT) Proven track record of managing complex content projects/initiatives Experience in mentoring, training and developing newer team members, fostering a collaborative and innovative work culture Experience in tactical implementation of Content strategy Travel & Mobility Ability to travel 5-10% Ability to work irregular hours in addition to normal business hours, to include nights, weekends and holidays Your Impact The Assoc. Dir, Content & Speaker Services plays a crucial role in leading the content team and clients to ensure content ops success overall. In your role, you will have influence and responsibility over: Business Development – Organic growth Content Team Resource Management Content Team Support, Onboarding & Management Session/Speaker Data/Change Management Content Process Flow design and management Content PM/Data management Risk/Issues management review Salary Range: $100k – $125k Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location. Who We Are GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerful, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies. GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class. #J-18808-Ljbffr George P. Johnson Company