Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Vice President, Customer Success

Confidential

Phoenix, AZ

Vice President, Customer Success

About the Company

Leading provider of a cloud-based electronic medical records system

Industry
Information Technology and Services

Type
Privately Held, VC-backed

Founded
2012

Employees
201-500

Categories

  • Cloud Infrastructure
  • Health Care
  • Health Diagnostics
  • Medical
  • Information Technology & Services

Specialties

  • emr
  • ehr
  • substance abuse
  • addiction treatment
  • electronic medical records
  • electronic health records
  • saas
  • and software as a service
  • software as a service
  • and eating disorders

About the Role

The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.

Hiring Manager Title
Chief Customer Officer

Functions

  • General Management
Confidential
Apply
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Phoenix, AZ vacancy
  • Vice President, Customer Success
     ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-5... 
    Suggested

    Confidential

    Phoenix, AZ
    11 hours ago
  • Vice President of Customer Success
     ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology... 
    Suggested
    Remote work

    Confidential

    Phoenix, AZ
    3 days ago
  • Vice President, Customer Success
     ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer... 
    Suggested

    Confidential

    Phoenix, AZ
    2 days ago
  • Vice President of Customer Success
     ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President... 
    Suggested

    Confidential

    Phoenix, AZ
    2 days ago
  • Global Vice President of Customer Success
     ...The Global Vice President of Customer Success is a key member of Dot Compliance’s leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption... 
    Suggested
    Full time
    Remote work

    Dot Compliance

    Phoenix, AZ
    2 days ago
  • President, Chief Officer, Vice President, Director
     ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses...  ...various business functions. The successful candidate will be a strategic thinker...  ...of the business models and customer profiles associated with the specified... 
    Casual work

    Confidential

    Phoenix, AZ
    1 day ago
  • Vice President of Asset Management
     ...Vice President of Asset Management About the Company Phoenix-based real estate investment and management company specializing in...  ...seeking a VP of Asset Management to join its dynamic team. The successful candidate will be instrumental in the strategic and... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President, Asset Management
     ...Vice President, Asset Management About the Company Mission-driven organization providing...  ...marginalized communities. The successful candidate will be a senior steward of the...  ...have excellent communication skills, a customer service orientation, and a commitment to... 

    Confidential

    Phoenix, AZ
    1 day ago
  • Vice President of Real Estate
     ...Vice President of Real Estate About the Company Innovative provider of technology-driven educational programs Industry...  ...strategies that align with the company's growth objectives. The successful candidate will be responsible for strategic real estate planning... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President of SOX Compliance
     ...Vice President of SOX Compliance About the Company A pioneering organization in the asset management industry. Industry...  ...adherence to regulatory standards and operational efficiency. The successful candidate will be responsible for developing and implementing... 
    Remote work

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President, Clinical Safety & Pharmacovigilance
     ...Vice President, Clinical Safety & Pharmacovigilance About the Company A biotechnology company dedicated to accelerating patient...  ...high-quality, compliant, and efficient safety function. The successful candidate will be responsible for ensuring that global pharmacovigilance... 

    Confidential

    Phoenix, AZ
    4 days ago
  • Vice President, Treasury
     ...Vice President, Treasury About the Company Industry-leading mortgage lender Industry Financial Services Type...  ...modernization and transformation of the treasury function. The successful candidate will be a strategic finance leader with a strong background... 

    Confidential

    Phoenix, AZ
    3 days ago
  • Vice President, Account Management
     ...Vice President, Account Management About the Company Innovative SaaS company providing...  ...for sap personalization and customer experience Business Classifications...  ...enterprise account management organization. The successful candidate will be responsible for... 
    Work at office

    Confidential

    Phoenix, AZ
    3 days ago
  • Vice President, Product
     ...Vice President, Product About the Company Innovative threat intelligence platform...  ...during a significant growth phase. The successful candidate will be a seasoned product leader...  ...engineering, data science, AI/ML, sales, and customer success, to ensure the product meets... 

    Confidential

    Phoenix, AZ
    1 day ago
  • Vice President of Brand Partnerships
     ...Vice President of Brand Partnerships About the Company Innovative company changing how television advertising is planned, optimized...  ..., data/analytics, and advertising research industries. The successful candidate will be responsible for driving sales efforts to new... 
    Remote work

    Confidential

    Phoenix, AZ
    3 days ago
  • Vice President, Communications
     ...Vice President, Communications About the Company Globally acclaimed designer & manager of incentive competitions Industry...  ...in its mission to solve humanity's greatest challenges. The successful candidate will be a senior, strategic leader with a proven track... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President, Internal Audit
     ...Vice President, Internal Audit About the Company Nationally acclaimed healthcare organization Industry Hospital & Health...  ...enterprise-wide audit, risk, and control strategy. The successful candidate will be a strategic advisor to executive leadership... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President of Programs
     ...community leaders to drive lasting impact. The Opportunity The Vice President of Programs is an executive leadership role responsible for...  ...thinking with strong people leadership and operational discipline. Successful candidates will bring established professional relationships,... 
    Work at office
    Local area
    Remote work
    3 days per week

    Nina Mason Pulliam Charitable Trust

    Phoenix, AZ
    4 days ago
  • Vice President of Strategic Partnerships
     ...Vice President of Strategic Partnerships About the Company Leading multi-state home-based care provider focused on Private Duty...  ...insurance, VA programs, and other alternative funding sources. The successful candidate will be responsible for the entire partnership... 

    Confidential

    Phoenix, AZ
    3 days ago
  • Regional Vice President of Sales
     ...Regional Vice President of Sales About the Company Globally recognized provider of community...  ...across the Central Region. The successful candidate will be responsible for developing...  ...market presence, and growing the customer base. This role requires close partnership... 

    Confidential

    Phoenix, AZ
    2 days ago
  • Vice President of Product
     ...Vice President of Product About the Company Redefining the post-purchase experience for global eCommerce...  ...purchase commerce space, with a focus on redefining the customer experience after the buy button. The successful candidate will be responsible for owning the... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President, Clinical Services
     ...Vice President, Clinical Services About the Company Top telehealth weight loss program Industry Hospital & Health Care...  ...senior physician leader for its national telehealth clinic. The successful candidate will be responsible for leading and scaling... 

    Confidential

    Phoenix, AZ
    4 days ago
  • Vice President of Product Development and Production
     ...Vice President of Product Development and Production About the Company Accomplished...  ...brand with its product offerings. The successful candidate will be tasked with shaping the...  ...ensuring that the product portfolio meets customer needs, business goals, and drives... 

    Confidential

    Phoenix, AZ
    1 day ago
  • Vice President, Account Management

    $145.6k - $167.4k

     ...in healthcare. Position Overview: The Vice President, Account Management (Strategic Accounts...  ...complex, strategically important provider customers. This role owns retention, revenue...  ...management, strategic sales, or services Proven success managing large, complex provider or... 

    Datavant

    Phoenix, AZ
    2 days ago
  • Vice President, National Account Management
     ...Vice President, National Account Management About the Company Advanced precision medicine company Industry Biotechnology...  ...cancer care and improving the human condition. The successful candidate will be responsible for building and sustaining influential... 
    Remote work

    Confidential

    Phoenix, AZ
    5 days ago
  • Vice President of Product, AI Learning and Enablement
     ...Vice President of Product, AI Learning and Enablement About the Company Globally renowned provider of enterprise IT & business skills...  ...seeking a VP of Product for AI Learning and Enablement. The successful candidate will be responsible for defining and leading the... 

    Confidential

    Phoenix, AZ
    1 day ago
  • Vice President, People & Culture
     ...Vice President, People & Culture About the Company Reputable financial technology (FinTech) company Industry Financial...  ...the evolution of its organizational growth and maturity. The successful candidate will be responsible for owning and evolving core people... 

    Confidential

    Phoenix, AZ
    5 days ago
  • Senior Vice President of Operations
     ...Position: Senior Vice President of Operations Company: Clin-Path Associates, PLC | Clin-Path Diagnostics, LLC Department: Executive Operations Reports To: Clin-Path Board of Directors Hours: Full-Time Executive Leadership Position (Day Shift) Clin-Path Associates, PLC... 
    Full time
    Contract work
    Private practice
    Work at office
    Local area
    Day shift

    CLIN-PATH DIAGNOSTICS, L.L.C.

    Phoenix, AZ
    4 days ago
  • Vice President of Operations
     ...Vice President of Operations About the Company A full-service provider of commercial facilities services with a primary focus on...  ...facilities maintenance, enhancement, and construction services. The successful candidate will be responsible for ensuring the safe,... 

    Confidential

    Phoenix, AZ
    4 days ago
  • Vice President, Corporate Development
     ...Vice President, Corporate Development About the Company Accomplished property management firm Industry Real Estate...  ...collar services platform in the property management sector. The successful candidate will be responsible for leading the M&A execution process... 

    Confidential

    Phoenix, AZ
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!

Related searches