Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Innovative time tracking software for remote teams
Industry
Internet
Type
Privately Held
Founded
2010
Employees
51-200
Categories
- Technology
- Information Technology & Services
- Internet
- SAAS
- B2B
- Mobile
Specialties
- workforce analytics
- employee monitoring
- productivity analytics
- and time tracking
About the Role
The Company is seeking a VP of Customer Success to take on a pivotal role in owning and driving retention across a large global customer base. The successful candidate will be responsible for the entire post-sale process, with a primary focus on Net Revenue Retention. This includes protecting revenue through renewals and saves, as well as actively working to grow it through expansion efforts. The role demands a hands-on approach, with the VP expected to be deeply involved in customer interactions, and to operate as a player/coach in an AI-first organization. The ideal candidate will have a proven track record in B2B SaaS, with at least 8 years' experience in post-sale leadership, and a strong background in AI and automation. Key responsibilities for the VP of Customer Success at the company include leading a global team in the execution of a well-defined customer success playbook, with a focus on disciplined and consistent execution. The role also involves executive sponsorship of key accounts, driving onboarding and time-to-value, and ensuring a high-quality support experience. The candidate should be entrepreneurial, scrappy, and competitive, with a relentless focus on retention and a strong partnership with sales leadership. Success will be measured by the ability to meet and exceed retention and expansion targets, as well as the quality of playbook execution and the impact of AI systems on team productivity. The company values diversity and inclusion and is looking for a candidate who is globally minded and can contribute to the future of work through data, trust, and empowered leadership.
Hiring Manager Title
CEO
Functions
- Account Management/Optimization
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in Phoenix, AZ vacancy
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions for broadcasters and media companies. Industry Information Technology and Services Type Privately Held About...Suggested
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...
- ...organizational growth. In this role, the COO will oversee daily operations across cross-functional departmentsincluding supply chain, customer success, human resources, IT, and facilitiesto maximize efficiency, compliance, and productivity. Key responsibilities include...
Quantum of Truth Park
Phoenix, AZ1 day ago - ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- Vice President, Commercial Claims(Officer Level), 225K+base, bonus, benefits, profit share-Officer level benefits, Phoenix, AZ (relocation assistance provided)National property & casualty carrier is seeking a Vice President, Commercial Claims, responsible for the implementation...Relocation package
$232k - $334k
...intelligence and grit to every aspect of your job. Join us for the chance to achieve your ambitions and build your legacy.The Vice President of Operations will have his/her own project assignment as the senior-most construction professional on the project, and will also...Contract workTemporary workFor contractorsFor subcontractorWork at officeFlexible hours- ...and operational intelligence tools.The Vice President, Operations Procurement - West is responsible... ...that impact revenue, margin, and customer outcomes.This leader brings a growth mindset... ....Be a multiplier of talent to support succession planning and leadership readiness...For contractorsLocal areaWorldwide
- Job Title:Vice President, Commercial Underwriting CRELocation:CityScapeWhat you'll do:As a Commercial... ...credit information and references for customers, loan officers, or other agencies as... ..., learning the ins and outs of how successful companies operate and manage their finances...Full time
- The Vice President of Member Experience is accountable for how members experience Desert Financial Credit Union across every member-facing... ...; including managing teams within member experience and/or customer experience required.Strategic and systems thinking — ability...Full time
- Job SummaryThe CompanyOur client is a respected real estate development firm specializing in acquiring and developing multifamily properties in the Phoenix area. Their portfolio includes ground-up & value-added luxury, workforce, and mixed-income housing, with a focus on...Contract workLocal area
$176.75k - $282k
...consumer, banking, merchant, and commercial customers, as well as key enablement functions... ...around the world. About the RoleAs Vice President of Strategic Change & Transformation, you... ...stakeholders to turn strategy into action. Success in this role requires a strong...- Job SummaryThe Sr. Vice President, Valuation is responsible for independently preparing market value appraisals for commercial real estate... ...or requiredEssential QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily...TraineeshipWork at officeLocal area
$140k - $175k
...Vice President Of Growth - Residential Property Management (Sfr)Exciting opportunity: vice president of growth - residential property management (sfr) location preference: phoenix, az about our client: a phoenix-area residential property management company managing single...Cory Executive Recruiting
Phoenix, AZ3 days ago- ...JOB SUMMARY: Position: Senior Vice President of Operations Company: Clin-Path Associates, PLC | Clin-Path Diagnostics, LLC Department: Executive Operations Reports To: Clin-Path Board of Directors Hours: Full-Time Executive Leadership Position (Day Shift...Full timeContract workPrivate practiceWork at officeLocal areaFlexible hoursDay shift
Clinpath Diagnostics
Phoenix, AZ2 days ago - ...acknowledged standards of fiduciary due care, non-conflicts of interest and confidentiality. What you will do: Alongside the President, develops and implements the major giving strategy in support of institutional campaigns for GCU specific academic programs and/or...Full timeTemporary workWork experience placementFlexible hours
Grand Canyon Education, Inc.
Phoenix, AZ5 days ago $175k
...role 100% focused on sales! As a Regional Vice President of Sales, you will cover a territory... ...the training and resources to experience success. You will also be supported by sales... ...our learning and development framework customized for every employee, and our Great Place...Local areaRemote workHome officeFisher Investments Careers
Phoenix, AZ2 days ago- ...with a strong focus on Safety, Quality, and Production. The Vice President of Operations will play a key part in supporting City Leaders... ...the general contractors to establish what Cherry needs to be successful. Hold the team accountable Follow-up weekly or daily...For contractors
Cherry Coatings
Phoenix, AZ2 days ago - ...Vice President Of Operations At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits,... ...focus on understanding and meeting customer needs Skilled in strategic...Weekly payFull timeStart working todayWork at officeLocal area
RPM Living
Phoenix, AZ2 days ago - Job SummaryThe CompanyOur client is a Phoenix-based real estate investment and management company that's experiencing rapid growth, and specializes in the acquisition, repositioning, and management of industrial properties. The firm's strategy centers on creating exceptional...
- ...Sprouts Healthy Communities Foundation is seeking a Regional Vice President to lead multi-district operations and develop the District Director... ...region. This role oversees 7-12 districts, drives sales and customer advocacy, and partners with District Directors and senior...
Sprouts Healthy Communities Foundation
Phoenix, AZ2 days ago - ...Vice President of Operations The Driver Provider is seeking an experienced Vice President of Operations to lead and strengthen our growing... ...Strong analytical and problem-solving skills Demonstrated success improving processes and operational performance Experience...
The Driver Provider
Phoenix, AZ4 days ago $88.8k - $165.6k
...driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power...Full timeContract workPart timeWork experience placementLocal area- ...Summary of Responsibilities: The Associate Vice President of CORE5 (centralized operations) is... ..., and converse in English Excellent customer service and interpersonal skills with... ...initiatives Required to complete and successfully pass the Avenue5 Fair Housing and Preventing...Work at officeWeekend work
Hirebridge
Phoenix, AZ4 days ago - ...control planning, flagging, asphalt and concrete restoration, custom signage, and equipment sales and rentals. Our fully integrated... ...integrity, excellence, and teamwork underpins everything we do. Vice President Operations To qualify you must have previously been a Branch...Permanent employmentFull timeTemporary work
Quail Construction
Phoenix, AZ16 hours ago - ...providing exceptional care and outstanding customer service to every patient, every... ...Pay Type: Salaried POSITION SUMMARY The Vice President is responsible for operational strategy... ...and regulatory operations to ensure a successful transition and opening of new sites. Design...Full timeWork at officeLocal area
Socket
Phoenix, AZ4 days ago - ...Vice President, Office Management / Operations About the Company A leading Japanese semiconductor manufacturing equipment company is seeking a highly experienced and hands‑on Vice President of Office Management / Operations to oversee and optimize all administrative,...Work at officeRelocationWeekend work
QUICK USA Inc
Phoenix, AZ15 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vice president staffing Phoenix, AZ
- vice president of digital marketing Phoenix, AZ
- vice president logistics Phoenix, AZ
- vice president security Phoenix, AZ
- vp lending Phoenix, AZ
- vp infrastructure Phoenix, AZ
- vp support Phoenix, AZ
- vp safety Phoenix, AZ
- vice president finance Phoenix, AZ
- vice president innovation Phoenix, AZ