Law Firm Office Manager

Law Firm Operations Manager Kamal Law Firm, PLLC Houston, Texas, United States About this position Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law. Support the daily operations of the firm and ensure intake, billing, client communication, and case management processes are handled efficiently. This role is ideal for someone who understands the fast‑paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward. This key role requires creating structure, improving accountability, supporting the legal team, and ensuring clients receive a professional and organized experience. Compensation $50,000‑$60,000 depending on experience Responsibilities Key Responsibilities: Oversee the firm’s intake and sales process, monitor new leads, ensure timely contact, review call quality, and improve conversion from inquiry to consultation and retained client. Conduct QA reviews of intake and client calls, identify training opportunities and help the team improve communication, professionalism, empathy, and consistency. Manage intake and sales workflows for family law and immigration matters. Review and QA client and intake calls. Set and monitor KPIs for intake, sales, billing, case progression, and client communication. Ensure billing is completed timely and accurately. Monitor trust balances and ensure retainer replenishment is handled efficiently. Collect on past‑due invoices and outstanding balances. Ensure the team is not continuing work on matters that do not have sufficient funds in trust, unless approved by the managing attorney. Track case management progress to ensure matters are moving forward appropriately. Review task completion and help ensure deadlines, filings, hearings, and immigration‑related timelines are not missed. Handle escalated, hostile, or upset clients in a professional, calm, and solution‑focused manner. Support client communication standards and ensure clients receive timely updates. Coordinate with attorneys, paralegals, intake staff, billing team members, and outside vendors. Maintain office procedures, policies, accountability standards, and internal workflows. Identify process gaps and help streamline daily operations. Order office supplies and ensure the office has the tools and resources needed to operate effectively. Support onboarding and training of staff as needed. Maintain organized internal systems and improve overall firm efficiency. Qualifications The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law. They should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated. Requirements: Prior law firm management, office management, or senior legal administrative experience preferred. Background in family law and immigration law strongly preferred. Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows. Experience with legal case management software preferred. Ability to review calls and provide constructive feedback. Strong organizational and problem‑solving skills. Comfortable handling difficult or emotional client conversations. Ability to track KPIs and identify operational issues. Professional, dependable, and detail‑oriented. Strong written and verbal communication skills. Ability to work independently and take ownership of firm operations. About Company Why Join Kamal Law Firm? Work with a growing and ambitious law firm serving clients throughout Texas. Make a meaningful impact on clients facing important family and immigration matters. Join a collaborative team that values accountability, communication, and professional growth. Help build and improve systems, processes, and operations that directly contribute to firm success. Opportunity for long‑term growth and increased responsibility as the firm continues to expand. Work in an environment where initiative, problem‑solving, and leadership are valued. #J-18808-Ljbffr Kamal Law Firm, PLLC